Position Summary...

What you'll do...

What will you do:

Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities
Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices
Continuous Improvement

What will you bring:

Requires knowledge of
Process automation improvement methodologies for example Kaizen Six Sigma Business processes Technology and tools
To identify the main processes and timely updates of knowledge articles within an assigned work area States the major roles involved in business process management Applies the concept of continuous improvement to identify opportunities for greater efficiency
Data Management
Requires knowledge of
Understanding of user data consumption data needs and business implications Master data data hierarchies and connections to transactional data Business technical process and operational data architecture standards definitions and repositories Regulatory and ethical requirements and policies around data privacy security storage retention and documentation
To implement data management solutions and manage metadata environment Leads changes and revisions to data data sources and data hierarchies within assigned guidelines Queries reports and analyzes metadata to ensure consistency across platforms for example ensuring that the reason for the termination of an associate updated in the system reflects in all upstream and downstream systems to ensure claims are processed seamlessly
Functional Problem Solving
Requires knowledge of
Problemsolving methodologies tools and applications Business requirements and insights and the development of solutions Precedence and use cases for business problems Leverages reproductive thinking and idea generation Barriers to effective problem solving for example confirmation bias mental set functional fixedness groupthink paradigm blindness
To with minimal guidance use factfinding techniques and diagnostic tools to identify and break down business problems Suggests alternative approaches or solutions based on internal and external benchmarking Communicates horizontally and vertically within an assigned function for further investigation and options for consideration Anticipates roadblocks and generates creative workarounds to ensure forward momentum Shows resilience in face of setbacks
Operational Excellence
Requires knowledge of
Organizational processes Operating requirements Root cause analysis techniques Department workflows Standard operating procedures and service standards
To assess situations based on an awareness of the cases and operating issues of related to them Explains operational functions and key functional roles of an assigned department or unit Identifies root causes for cases using standard operating procedure information Works to resolve cases within servicelevel agreements ensuring accountability for all metricsmeasures related to volume quality accuracy turn around and customer satisfaction Collaborates with crossfunctional teams to integrate operating functions ensuring seamless operations for example resolving integration errorswarnings or reassigning to appropriate teams for resolution Follows regulatory processes and procedures for the for handling of cases Seeks and analyzes situations or conditions with potential regulatory implications
PO Management
Requires knowledge of
Contract types and terminology including different components of purchase orders Invoice management Regulatory environments including external laws Tools used for managing and maintaining contracts Strategic suppliers and existing contracts Risk management techniques Compliance and enforcement of terms and conditions
To summarize how purchase order documentation differs from other types of documentation Identifies tools commonly used to document purchase orders Distinguish purchase orders from other types of business processes Attend training in purchase order documentation techniques
Project Management
Requires knowledge of
Project management tools techniques and methodologies Project tracking tools dashboards and reports Change management
To develop prioritize and coordinate work plans Reviews project schedules costs expenditures milestones communications and documentation Follows project management methodologies by tracking and monitoring work holding project teams accountable to timelines and ensuring adherence to milestones Identifies potential risks of projects and develops strategies to mitigate risks prioritizing and ensuring the resolution of critical issues Creates communication plans which determine the level frequency detail and distribution of status updates Minimizes the impact of changes
Service Excellence
Requires knowledge of
Relevant knowledge articles Service process and procedures Stakeholder Management
To develop plans to achieve service outcomes Monitors and reports on the delivery of promised service outcomes Ensures the proper identification of stakeholder needs and priorities Resolves complex problems and responds to unexpected stakeholder requests Defines processes and practices for managing client expectations and service delivery Manages opportunities for service innovation and improvement for example maintaining the highest level of servicelevel agreements and accuracy for highvolume case closures Plans develops and implements improvements to the service range to exceed customer expectations Uses technology to improve the service range and scope of customized service offerings
Supplier Vetting and Bid Management
Requires knowledge of
Procurement policies and practices Regulatory environments including external laws and regulations Tools used for managing and maintaining contracts Strategic suppliers and existing contracts Risk management techniques Compliance and enforcement of terms and conditions Key supplier performance metrics Market forces for example commodity indices and forums category innovations and advancements and global trends that impact supplier performance Business drivers for individual suppliers markets and segments
To identify major initiatives key issues and benefits of bid management Gathers career development information related to bid management Describes the general steps in bid management from bid requirement acceptance to final submission Cites industry usage of bid management for example construction bid management
Understanding Business Context
Requires knowledge of
Industry and environmental factors Common business vernacular Business practices across two or more domains for example Product Finance Marketing Sales Technology Business Systems Human Resources and indepth knowledge of related practices
To provide recommendations to business stakeholders to solve complex business issues for example operational issues skill gaps revenue generation models Demonstrates a deep functional knowledge of the business unitorganization being supported Translates business requirements into projects activities and tasks in alignment with the overall business strategy Serves as an interpreter and conduit to connect business needs with tangible solutions and results Recommends new processes and ways of working in an assigned functional area of work
Vendor Contract Execution
Requires knowledge of
Contract types and terminology for example terms and conditions payment terms in standard and nonstandard formats Procurement policies and practices Regulatory environments including external laws Tools used for managing and maintaining contracts Strategic suppliers and existing contracts Risk management techniques Compliance and enforcement of terms and conditions
To extract relevant contracts from contract management tools or other sources for analysis Validates contract components against standard templates to identify missing components and highlight the potential risks of missing components for stakeholders
Vendor Management
Requires knowledge of
Supplier segmentation supplier business structures industries categories and commodities Supplier capacity delivery capability geographic coverage market and supply situations Evaluation techniques and methods requiring the use of scoring weighting and qualitative and quantitative assessment Key supplier performance metrics Market forces for example commodity indices and forums category innovations and advancements and global trends that impact supplier performance Business drivers for individual suppliers markets and segments
To perform daytoday business transactions with vendors and responds to simple supplier queries Identifies classifies and segments suppliers and completes supplier assessment against defined criteria Tracks and monitors supplier performance against key performance indicators KPIs and servicelevel agreements SLAs and creates reports for stakeholders Escalates complex vendor issues to the appropriate level for resolution Understands data and identifies the major components of asset and operational costs

Respect the Individual Demonstrates and encourages respect for others drives a positive associate and customermember experience for all embraces differences in people cultures ideas and experiences supports workplaces where associated feel seen and connected through a culture of belonging so all associates thrive and perform contributes to an environment allowing everyone to bring their best selves to work

Respect the Individual Demonstrates engagement and commitment to the team developing others through feedback coaching mentoring and developmental opportunities and recognizes others contributions and accomplishments

Respect the Individual Builds strong and trusting relationships with team members and business partners works collaboratively to achieve objectives communicates with impact and listens attentively to a range of audiences and demonstrates energy and positivity for own work

Act with Integrity Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity Follows the law our code of conduct and company policies and encourages others to do the same supports an environment where associates feel comfortable sharing concerns reinforces our culture of nonretaliation listens to concerns raised by associates and takes action acts with accountability for achieving results in a way that is consistent with our values

Act with Integrity Is consistently humble selfaware honest and transparent

Serve our Customers and Members Delivers results while putting the customermember first and applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers

Serve our Customers and Members Adopts a broad perspective that considers data analytics customermember insights and different parts of the business when making plans

Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions supports innovation and intelligent risktaking and exhibits resilience in the face of setbacks

Strive for Excellence Implements and supports continuous improvements and willingly embraces new digital tools and ways of working

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in customer service, project management, business, finance, technology, or related area.

Option 2: 2 years' experience in customer service, project management, business, finance, technology, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India