NHS
Inflammatory Bowel Disease Administrator
This job is now closed
Job Description
- Req#: C9405-24-0263?language=en&page=373&sort=publicationDateDesc
- Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel, and other IT skills acquired through training and practical experience.
- RSA Stage 3 typewriting, word processing (or equivalent)
- 4 GCSE (C and above) or equivalent
- NVQ level 3 in office administration or equivalent
- Knowledge of Microsoft Office and Excel
- Knowledge of NHS intranet
- Previous Administrative experience
- Administration qualification
- Other relatable work experience
- Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel, and other IT skills acquired through training and practical experience.
- RSA Stage 3 typewriting, word processing (or equivalent)
- 4 GCSE (C and above) or equivalent
- NVQ level 3 in office administration or equivalent
- Knowledge of Microsoft Office and Excel
- Knowledge of NHS intranet
- Previous Administrative experience
- Administration qualification
- Other relatable work experience
Job summary
To provide comprehensive administrative support to the IBD team in order to facilitate the smooth, efficient and effective running of all elements of the service.
The IBD Team provide professional advice & support to patients with IBD and this role will be a key support to the Lead IBD team administrator and some responsibilities of the Lead IBD administrator will occasionally be delegated to the post holder.
Main duties of the job
Communicate tactfully and politely over the telephone or face-to-face, with patients, their family/carers, other health professionals or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns
To pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals.
Make adjustments / cancellations to clinics on request to facilitate operational efficiency.
In line with standard operating procedures: deal with incoming mail; cash up clinics; make appointments; accept telephone calls for the clinical team; chase Electronic Discharge Summaries (EDS) and results; forward referrals to other clinical teams/services.
About us
Dorset County Hospital is a small and friendly district general hospital based in the county town of the beautiful county of Dorset.
The Gastroenterology department forms a crucial part of the clinical activity of the trust, providing service to the population of central and West Dorset. You will be part of a friendly team, comprising Doctors, Nurses and management support.
Date posted
08 May 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year Pro Rata Per Annum
Contract
Permanent
Working pattern
Part-time
Reference number
405-24-IBD228GAST
Job locations
Dorset County Hospital
Dorchester
DT1 2JY
Job descriptionJob description
Job responsibilities
Please refer to the attached detailed job description. The key result areas are:
To act as a primary point of contact for IBD patients contacting the helpline & IBD email service
To provide sound & informed advice for all non- clinical queries in a professional & considerate manner
To triage patients contacting these resources appropriately, gathering the information required to assist the nursing team in prioritising patient need
To ensure patients are booked appointments with an appropriate member of the team in a timeframe concurrent with their need
To provide a consistent, professional & reliable service accessible to all IBD patients
To signpost patients to support services & resources that will aid self-management of their IBD
To use tact and diplomacy when dealing with sensitive issues, using discretion and maintaining confidentiality at all times.
The post-holder will work closely with the all team members ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills. The post holder will work under the supervision of the administrator and the wider clinical team.
Job responsibilities
Please refer to the attached detailed job description. The key result areas are:
To act as a primary point of contact for IBD patients contacting the helpline & IBD email service
To provide sound & informed advice for all non- clinical queries in a professional & considerate manner
To triage patients contacting these resources appropriately, gathering the information required to assist the nursing team in prioritising patient need
To ensure patients are booked appointments with an appropriate member of the team in a timeframe concurrent with their need
To provide a consistent, professional & reliable service accessible to all IBD patients
To signpost patients to support services & resources that will aid self-management of their IBD
To use tact and diplomacy when dealing with sensitive issues, using discretion and maintaining confidentiality at all times.
The post-holder will work closely with the all team members ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills. The post holder will work under the supervision of the administrator and the wider clinical team.
Person SpecificationPerson Specification
Education and qualifications
Essential
Knowledge and Experience
Essential
Education and qualifications
Essential
Knowledge and Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorset County Hospital NHS Foundation Trust
Address
Dorset County Hospital
Dorchester
DT1 2JY
Employer's website
https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)
Employer details
Employer name
Dorset County Hospital NHS Foundation Trust
Address
Dorset County Hospital
Dorchester
DT1 2JY
Employer's website
https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.