Advantages of Joining Our Team:

- Fully remote role with flexible schedule options
- Competitive hourly rate of $17.87
- Opportunity to work in a service-oriented and member-focused environment
- Chance to make a difference and contribute to the success of the employer
- Comprehensive training provided to ensure success in the role

Job Responsibilities:

- Understand and explain all employer products and services to members
- Identify members' needs and cross-sell appropriate products
- Provide quality service and accurately process routine transactions
- Support employer's sales program by making appropriate referrals
- Answer calls within specified service levels and direct calls when necessary

Requirements:

- High-speed internet (minimum 60 mbps) and a smartphone
- Dedicated workspace for privacy during confidential conversations
- Ability to work a rotating schedule, including Saturdays
- Strong communication and customer service skills
- Familiarity with employer's products and services

Additional Information:

- This position may require some travel
- Employer is an equal opportunity employer and values diversity
- The contractor will not discriminate against employees or applicants based on their discussions about pay
- All required BSA training must be completed annually