Employer Industry: Information Technology Services

Why consider this job opportunity:
- Salary up to $31.61/hour, including a 15% recruitment & retention stipend and potential 5% annual training bonus
- Extensive benefits package, including health and dental insurance, retirement contributions, and generous leave policies
- Opportunity for career advancement and skill development within a supportive environment
- Flexible hybrid work model allowing for both remote and onsite work
- Commitment to diversity and inclusion in the workplace

What to Expect (Job Responsibilities):
- Provide tier 1 phone support for technology needs of State of Maine users
- Troubleshoot and diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices
- Conduct training sessions to enhance agency personnel skills in application operations
- Maintain and contribute to a knowledge base for user support and troubleshooting
- Perform system administration functions to maximize system utilization and efficiency

What is Required (Qualifications):
- High school diploma or general equivalency AND demonstrated experience in end-user IT support
- Strong customer service skills with a background in technology
- Ability to lift a minimum of 50 lbs. and perform physical tasks as required
- Effective communication skills and the ability to document calls clearly
- Willingness to undergo background checks as a condition of employment

How to Stand Out (Preferred Qualifications):
- Experience with HDI certification or similar credentials
- Previous experience in a technical service desk environment
- Familiarity with State of Maine systems and applications
- Demonstrated ability to use emotional intelligence in customer interactions
- Knowledge of customer relationship best practices

#InformationTechnology #ITSupport #CareerOpportunity #HybridWork #EmployeeBenefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.