Employer Industry: Information Technology Services

Why consider this job opportunity:
- Salary up to $31.61/hour (includes a 15% recruitment & retention stipend)
- Opportunity for career advancement and growth within the organization
- Work-life fit with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually
- Comprehensive health insurance coverage with the State paying 85%-95% of employee-only premiums
- 100% coverage of employee-only dental premiums
- Flexible work environment with 90% remote work and only two in-office days a month

What to Expect (Job Responsibilities):
- Provide Tier 2 phone support for a variety of technology needs for State of Maine users
- Monitor system security procedures, including malware removal and phishing prevention
- Perform a full range of system administration functions to maximize system utilization and efficiency
- Utilize remote tools to troubleshoot and diagnose hardware and software issues related to desktops, laptops, and mobile devices
- Document each call taken, including troubleshooting steps, and contribute to maintaining a large knowledge base

What is Required (Qualifications):
- High school diploma or general equivalency
- Demonstrated experience in end-user IT support
- Ability to lift a minimum of 50 lbs. and perform physical exertion as required
- Strong customer service skills with a background in technology
- Ability to respond in a timely and effective manner to emails and live messages

How to Stand Out (Preferred Qualifications):
- Experience with HDI or similar certification
- Knowledge of State of Maine systems
- Demonstrated ability to exercise accountability in a professional manner
- Understanding of customer relationship best practices
- Familiarity with emotional intelligence in a technical service desk environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.