Employer Industry: Government IT Services

Why consider this job opportunity:
- Salary up to $31.61/hour, including a 15% recruitment and retention stipend and an additional 5% annual training bonus
- Opportunity for career advancement and growth within the organization
- Work remotely 90% of the time with only two days a month required in the office
- Comprehensive benefits package including health and dental insurance, retirement contributions, and generous paid leave
- Supportive and collaborative work environment with a focus on employee well-being

What to Expect (Job Responsibilities):
- Assess customer software needs and manage software licenses and renewals
- Download, evaluate, test, and deploy licensed software to managed endpoints
- Collaborate with account managers during the yearly software renewal process
- Provide troubleshooting and support for hardware and software issues related to Windows clients
- Participate in Disaster Recovery exercises and maintain IT security standards

What is Required (Qualifications):
- High school diploma or general equivalency
- Demonstrated experience in end-user IT support
- Ability to pass required background checks as a condition of employment
- Knowledge of current Microsoft operating systems (Windows 10) and Office 365
- Experience with service desk ticketing systems and desktop and laptop hardware

How to Stand Out (Preferred Qualifications):
- Experience in software licensing and renewals
- Familiarity with remote support tools and troubleshooting techniques
- Strong communication and collaboration skills
- Background in IT security practices

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