Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

An Information Systems Security Analyst is primarily responsible for ensuring the Security Engineering team is able to deliver high quality and timely resolution to requests for technical support. This is accomplished through continuous management of the service request queue by resolving issues, assigning issues to other appropriate members of the team, and providing follow up and communication with the individuals requesting support. Information Systems Security Analysts are responsible for configuring and managing an array of security tools to secure, log, and monitor network traffic as well as access to systems and applications. The Information Systems Security Analyst will also participate in projects by completing tasks of low to medium complexity assigned to them by Security Engineers and the Security Engineering Manager.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Provide tier 1 and 2 technical support for issues assigned to the Security Engineering team. Support may be performed remotely or in person and is expected to be performed in a courteous and professional manner, driving issues to a secure resolution which meets the needs of the requestor while also adhering to Children?s Mercy security policies and procedures, compliance and regulatory requirements, and industry best practices.
• Provide ongoing high-quality administration of various security tools and applications throughout their product life-cycle to ensure they are configured and maintained in a consistently healthy state. The security tools and applications include but are not limited to firewalls, endpoint protection, monitoring systems, e-mail security systems, privileged account management systems, network access control, vulnerability scanners, etc.
• Assist and support Security Engineers by completing tasks of low to medium complexity for projects of various size and scope as assigned by Security Engineers and the Security Engineering Manager.
• Manage the support queue for service requests forwarded to the Security Engineering team and create service requests to track other requests for support that come to the Security Engineering team through walk up requests, e-mail, phone calls, etc. escalating tier 3 support requests and above to Security Engineers and the Security Engineering Manager when appropriate.
• Create, revise, and maintain high quality written process documents, methods of procedure, knowledge base articles, flowcharts, etc. Written documents should collectively provide instruction to the Security Engineering team to ensure consistency and high-quality results of work performed by various member of the team.
• Identify new solutions to improve current state of network security through research and testing new security ideas in an isolated lab environment.

Qualifications

• Associate's Degree and 1-2 years' experience OR
• High School diploma, or equivalent, and 3-5 years' experience
• CompTIA Network + Preferred
• COMPTIA Security + Preferred
• Palo Alto Networks Certified Network Security Engineer (PCNSE) Preferred
• Cisco Certified Network Associate (CCNA) Preferred

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $33.88/hr, but your salaried offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.