Job Type

Full-time

Description

PromptCare is seeking an experienced and motivated Inside Sales Account Manager to join our team. The AM will create long-term, trusting relationships with our customers in collaboration with our sales team to deliver "white glove" service to the referral sources and patients/family members. The AM will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. They must be a strong communicator to manage key accounts properly and must be knowledgeable of our company's products and services to provide customers with the most effective solutions. If you are a driven and passionate individual with a strong background in sales and account management, we encourage you to apply for this exciting opportunity. To learn about our company, visit us at PromptCare In-home Respiratory and Infusion

Reports to: Departmental Lead, Supervisor or Manager

Job Type: Full-Time, 40 hours per week, Mon-Fri

Locations: Must reside in the Central or Eastern time zones

Requirements

• BA/BS preferred
• Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Job Responsibilities, included but not limited to:

• Cultivate day to day relationships with assigned key referral sources, manage the referral process by acting as a liaison between the field and the inside operations teams, facilitate reports and provide status updates in a timely manner
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting relationships with those involved in the referral process
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status as identified
• Collaborate with sales team to identify and grow opportunities within territory
• Responds to client complaints/problems in a timely manner and to the client's satisfaction by assisting with challenging client requests or issue escalations as needed
• Maintains compliance to all applicable laws, regulations and SOPs at all times
• Supports EVP, Sales in assigned task, including working with sales managers to organize weekly and monthly sales leadership information
• Supports EVP with sales enablement and support functions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies weighing 20 pounds at minimum and no more than 35 pounds.

Benefits and Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.