We now have an opportunity for a Inside Sales Manager to lead a team of Inside Sales colleagues based from our new location in Düsseldorf, Germany.

The role will suit an individual who has a bias toward action and continuous improvement, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

JOB DUTIES:

• Coach and support the Inside Sales team to deliver sales growth against targeted KPI's
• Manage hiring, training, and mentoring of employees to ensure a positive experience
• Lead employees to exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Lead ongoing professional development for the team
• Foster an environment of teamwork that promotes the appreciation of diversity as well as cohesiveness and support and work effectively together to enable employees to succeed.
• Perform Periodic Performance Reviews and Annual Compensation Planning
• Drive Salesforce effectiveness
• Handle and resolve customer escalations
• Attend ADI Sales Management Team meetings as required
• Deliver individual sales target against revenue, GP and exclusive brands as defined by ADI Leadership Team
• Develop and grow strong relationships with allocated customer base:
• Includes outbound calls to generate sales and service opportunities
• Inbound call handling
• Develop and document account development plans for existing and new customers
• Accurately provide customer quotations and process manual orders to meet KPI’s
• Work with all ADI departments and vendors to strengthen ADI market presence
• Direct customers to the correct teams for technical support & account queries
• Upsell through attachments and complete solution orders
• Support new business onboarding and revenue generation
• Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries
  

YOU MUST HAVE:

• Proven sales/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products)
• A proficient understanding of key sales principles and best practices
• Proven professional experience in generating & closing sales opportunities
• An ability to influence across internal teams
• Significant experience in selling products, with the ability to establish and build relationships quickly
• Strong inter-personal skills
• PC literate with a good working knowledge of Microsoft 365, Excel, knowledge of SAP and Sales Force (desirable)
• Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues
• Strong commercial acumen and ability to work

WE VALUE:

• Experience managing and leading a team
• Positive “Can Do” attitude with the ability to self-motivate and motivate others
• Ability to maintain and build sales profit and margin via an existing customer base
• Ability to support and drive marketing initiatives, seek new opportunities to build sales and profit, and develop new custom.
• Clear understanding of excellence in customer service and be able to exceed this at all times
• Excellent Team Player

WHAT'S IN IT FOR YOU:

• Competitive salary package with market leading commission
• Opportunity to work for a global business
• Excellent career progression opportunities

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