Job Title: Inside Sales Representative
Classification: Full-Time, Non-Exempt, At-Will

Reports to: Sales Manager

Department: Sales and Marketing

Location: Remote: Within CA. Requires the ability to travel up to 5%.

Location Status: Work will be primarily performed remote. Occasional travel to and work from other Race offices or other off-site locations will be required.

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

As an Inside Sales Representative at Race Communications, you will be instrumental in expanding our customer base and driving revenue growth. Your primary responsibility is to proactively engage potential customers via phone, web, email, and selling tools serving as the voice of Race Communications. You will create meaningful connections with individuals, effectively conveying the exceptional value of our products and services to secure their business. You must possess excellent communication and customer service skills, as well as strong sales acumen to explain products and services, address questions and complaints, and provide effective solutions. Additionally, you will support Race Communications' mission to bridge the digital divide between rural and urban areas by promoting and delivering reliable, high-quality internet services.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• High school diploma, GED or equivalent required
• Minimum of one year of experience in sales, outside sales, or a related field, with equivalent work experience in customer-facing roles required
• Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and HubSpot) to manage customer data, track interactions, and analyze customer behavior
• Increased customer base by 10-15% through the implementation of targeted relationship management strategies, resulting in improved client satisfaction and loyalty
• Consistently meet or exceed monthly sales quota, achieving a target of 85 phone sales per month based on market demand
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language is desirable

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Strong time management skills, with the ability to manage priorities and workflow
• Commitment to accuracy and high standards for quality of work
• Ability to work with all levels of team members and management
• Excellent problem resolution and customer service skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Excellent verbal and written communication skills
• Ability to work on complex projects with general direction and minimal guidance
• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
• Good judgement with the ability to make timely and sound decisions
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Ability to effectively present information and respond to questions

Essential Duties and Responsibilities:

Sales Prospecting and Lead Generation:

• Sources new sales opportunities through inbound leads, follow-ups, outbound call campaigns, emails, messaging applications, and in-person events
• Research accounts, identifies potential sales opportunities, and generates interest

Sales Performance and Goal Achievement:

• Meets or exceeds monthly sales goals

Customer Needs Assessment and Relationship Building:

• Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
• Builds sustainable relationships and trust with customer accounts through open and interactive communication
• Gains and retains extensive product knowledge as well as a detailed comprehension of customer requirements

Quotation Management and Account Development:

• Manages creation and presentation of quotations for opportunities as they are identified
• Generates new business and promotes growth of existing accounts

Information Handling and CRM Utilization:

• Provides accurate, valid, and complete information when using our CRM and other provided software
• Keeps detailed records of customer interactions, processes customer accounts, and files documents

Customer Support and Complaint Resolution:

• Handles inbound calls, provides callers with product and service information
• Handles customer complaints, provides appropriate solutions and alternatives within time limits; coordinates communication and action with appropriate departments and team members; follows up with customers to ensure resolution

Sales Team Compliance and Participation:

• Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
• Participates in outbound call campaigns and attends outside sales events (travel required)

Other duties as necessary may include but are not limited to:

• Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
• Be available to participate in internal or external meetings and professional development opportunities
• Cross-train and share knowledge with other team members
• Support routine tasks
• Perform other related duties as assigned by management

As Part of Our Team, You'll Enjoy:

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Company provided equipment including uniforms, safety, tools, vehicle, and tech
• Free Race TV, highspeed internet, cable, and phone service where available
• Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success

All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Chico, Farmersville, Lancaster, North Palm Springs, Phelan, Pleasant Hill, San Francisco, Tehachapi, and Yuba City, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact recruiting@race.com to initiate the interactive process.

Updated: 09/2024