Job Title: Inside Sales Representative

Classification: Full-Time, Non-Exempt, At-Will

Reports to: Inside Sales Manager

Department: Sales and Marketing

Location: Remote: California, Colorado, Arizona, Oregon, Hawaii, Florida or Oklahoma

Location Status: Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race's current flex agreement. Occasional travel to and work from other Race offices or off-site locations may be required.

Race Communications is only accepting remote candidates who reside in the following states: California, Colorado, Arizona, Oregon, Hawaii, Florida and Oklahoma. If you do not reside in one of these states, you are not eligible for remote employment.

Beware of recruiting scams posing as Race Communications. You can get more information about Race Communications at Race.com or contact our recruiting team directly.

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

As an Inside Sales Representative at Race Communications, you will be instrumental in expanding our customer base and driving revenue growth. Your primary responsibility is to proactively engage potential customers via phone, web, email, and selling tools serving as the voice of Race Communications. You will create meaningful connections with individuals, effectively conveying the exceptional value of our products and services to secure their business. You must possess excellent communication and customer service skills, as well as strong sales acumen to explain products and services, address questions and complaints, and provide effective solutions. Additionally, you will support Race Communications' mission to bridge the digital divide between rural and urban areas by promoting and delivering reliable, high-quality internet services.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum age
• High school diploma, GED or equivalent required
• Minimum of one year of experience in sales, outside sales, or a related field, with equivalent work experience in customer-facing roles required
• Demonstrated proficiency in utilizing CRM systems (e.g., Salesforce and HubSpot) to manage customer data, track interactions, and analyze customer behavior
• Increased customer through the implementation of targeted relationship management strategies, resulting in improved client satisfaction and loyalty
• Consistently meet or exceed monthly sales quota given by Vice President of Sales and Marketing, achieving monthly target phone sales
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language is desirable

Essential Duties and Responsibilities:

Sales Prospecting and Lead Generation:

• Sources new sales opportunities through inbound leads, follow-ups, outbound call campaigns, emails, messaging applications, and in-person events
• Research accounts, identifies potential sales opportunities, and generates interest

Sales Performance and Goal Achievement:

• Meets or exceeds monthly sales goals

Customer Needs Assessment and Relationship Building:

• Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
• Builds sustainable relationships and trust with customer accounts through open and interactive communication
• Gains and retains extensive product knowledge as well as a detailed comprehension of customer requirements

Quotation Management and Account Development:

• Manages creation and presentation of quotations for opportunities as they are identified
• Generates new business and promotes growth of existing accounts

Information Handling and CRM Utilization:

• Provides accurate, valid, and complete information when using our CRM and other provided software
• Keeps detailed records of customer interactions, processes customer accounts, and files documents

Customer Support and Complaint Resolution:

• Handles inbound calls, provides callers with product and service information
• Handles customer complaints, provides appropriate solutions and alternatives within time limits; coordinates communication and action with appropriate departments and team members; follows up with customers to ensure resolution

Sales Team Compliance and Participation:

• Follows sales team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook
• Participates in outbound call campaigns and attends outside sales events (travel required)

As Part of Our Team, You'll Enjoy:

• 100% Employer-paid medical, dental, vision, and life for all our employees

• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Free Race highspeed internet and phone service where available

All offers of employment are contingent until all pre-employment requirements are met. These requirements, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Incoming employees will participate in our Speedway to Success onboarding and orientation program and may be required to travel to an onboarding location other than their designated worksite for the first day. Remote employees may be required to attend in-person orientation and collect their assigned equipment on their first day. Further information will be provided closer to the hire date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

To arrange reasonable accommodation(s) for qualified individuals with disabilities, please contact Recruiting (recruiting at race dot com) to initiate the interactive process.

Updated: 04/2025