Can you use your analysis skills to uncover the key findings from a complex data landscape and use your excellent communication skills to share those findings?

Do you want to create actionable and high-quality insight to fundamentally shift how we operate at Sky?

Do you want to be part of a growing insight team that will deliver engaging, high-quality insight across Sky about our customers, our people and our business?

Do you want a job you’ll love to talk about?

It’s more than a job! It’s an opportunity to be a trusted advisor to the key decision makers within Customer Service Group (CSG).

We’re growing our Insight function and have the following roles available:

“The Insight team within Customer Service Group (CSG) at Sky, will provide timely, actionable, and high-quality customer and employee insight to help leaders make the right business decisions to fundamentally shift how we operate at Sky. The successful candidates for these Insight roles will work as part of a team to deliver engaging, high-quality insight making things better for our customers, our people and ultimately the business” – Head of Insight

• "The Strategic Insight Analyst will use data from a variety of internal and external sources to join the dots, helping to answer the big strategic questions being asked within the business "
• “The Tactical Insight Analyst will use the data Sky collects to answer the immediate burning questions the business has, responding quickly with high quality actionable data stories.”

Please only apply if you have previous experience of working in an insight role.

What you’ll do:

• Own the end-to-end delivery of insight outputs, working with HoD level stakeholders across Customer Service Group at pace to deliver answers within hours and days, adapting quickly to changing business priorities
• Create actionable insight and build stories that help the business understand what matters most to our customers and our people, showing where we need to focus effort to improve customer experience answering the what, the why and the more complicated ‘how’ questions (i.e. what is happening, why is it happening, and how do we solve the problem/make a difference/make the right decision)
• Take responsibility for proactively identifying opportunities that will shape future improvement plans, delivering clear, concise and actionable outputs
• Own your development & career progression - growing awareness of market & competitor trends

You’ll have

• Excellent communication & presentation skills, with the ability to construct a clear story and present complex data in a concise, simplified & visually appealing way using e.g. PowerPoint
• Excellent Excel and Data Analysis skills
• Excellent SQL skills with experience of GCP (or other cloud platforms)
• An ability to work collaboratively with and influence stakeholders, with proven success in bringing people together to get behind a common goal
• A natural inquisitiveness & curiosity, with excellent problem-solving skills & proven analytical skills - strong critical & logical thinking

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home!

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley, Livingston or Dunfermline

Inclusion:

At Sky, we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.