We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

Are you someone who loves to use software and other technologies to create engaging and effective learning experiences? Do you have experience developing learning for high performing salespeople? Are you proficient with all aspects of the instructional design process? Are you an exceptional communicator with a strong capacity for learning new things and retaining information and extremely capable of working independently?

If this sounds like you, plus you’re client focused, data driven and experienced developing metrics to measure training effectiveness, we want to meet you!

You will be joining a collaborative and close-knit team. We are high performing and love to celebrate our individual and team successes! Building social capital and engagement is important to us. We support each other, learn from each other, and have fun together.

Key Accountabilities

• Independently design and develop creative learner-centered, performance-based training programs, modules, and materials in multiple modalities, including remote learning, blended classroom learning, interactive e-learning modules, videos, infographics, facilitator guides, practice, and resource materials.
• Utilize instructional design processes to analyze, design, develop, implement, and evaluate instructional materials and programs.
• Performs the role of project manager for the design and development of curriculum, learning tools, and program materials for training courses, development programs, and communication items.
• Perform the full business partnering and consultation cycle - needs assessment, analysis, provide learning solutions, monitor, and evaluate results and impact.
• Support leadership coaching and follow-through on training programs.
• Designing formal and informal learning resources and programs.
• Collaborating within the training team as well as with SMEs, and cross-functional project teams to develop resources and programs that support organizational initiatives.
• Facilitate as required.

This is the role for you if you:

• Can work with a wide range of consultants, and SMEs.
• Have a strong aptitude with technology, systems, and tools, including experience developing reporting and metrics to identify skill gaps, measure training effectiveness and ROI.
• Partner effectively with business stakeholders, thinking critically to understand program goals and define the learning solution that will make the programs successful.
• Have a background in a variety of training and development practices and methods, including design, development, implementation, evaluation, and retention.
• Have experience creating and owning a full start-to-finish training program.
• Are flexible and adaptable when dealing with change, including changing priorities and tight deadlines.
• Have excellent verbal and written communications skills.
• Have strong interpersonal skills with the ability to develop and maintain strong working relationships with all levels of employees across the organization.
• Learn quickly and are a self-starter, who takes initiative and thrives in a fast-paced work environment.
• Have a growth mindset – always learning, especially when things don’t go exactly to plan.
• Have a strong ability to work independently in a team environment.
• 2+ years’ experience in training and development, instructional design, or experiential learning.
• Bilingualism (EN & FR) is a strong asset.
• You are open to travelling from time to time and able to work from one of our offices as needed.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.