Breathe Easy is not a small, one-office insurance agency. Our team members work all over the country, and we write policies in over 40 states. We've been in business over ten years, and we've doubled our team in the past 18 months. As part of a family of related businesses, our people enjoy career development opportunities internally as well as across our brands.

Happy employees lead to happy customers. That's why we put our people's wellbeing first, and we make sure everyone has the tools and support they need to succeed. We think every employee has the ability to improve our business, so we want everyone to speak up and enjoy their time in the spotlight. Our culture reflects our values of excellence, respect, innovation and open communication.

As a Customer Service Representative, you will assist our customers that we have placed with one of our partnered insurance companies. In this unique full-time opportunity, our Customer Service Representatives work in a fast-paced inbound call center environment where performance is rewarded. You will be helping customers every day by ensuring their insurance needs are met, and they maintain their insurance policy with the coverage they require at a reasonable price.

Duties and Responsibilities:

• Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently.
• Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
• Answer questions related to coverages, billing, and policy history.
• Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop and rewrite policies.
• Resolve customer issues, process payments, answer questions, process endorsements.
• Maintain an in-depth understanding of the software, products and processes used by the organization.
• Maintain high call quality (QA) score, process adherence, and productivity metrics.
• All other duties as assigned.

Job Requirements:

• Resident state P&C license required
• Strong attention to detail/accuracy when collecting and entering data.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/ rater environment preferred.
• Experience working in a high volume and fast paced call center environment.
• Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
• Strong reliable internet connection.
• Proactive in one's own development; welcomes coaching as an opportunity to improve.
• High energy and enjoys working in a combined team/goal orientated environment.
• Experience with named non owner polices, understanding SR-22, and FR-44 state fillings is a plus.
• Bilingual (English/Spanish), highly desired

What can you expect from Breathe Easy Insurance:

• We will set you up for success with a paid training period either on-site or from home
• Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits.
• An investment in our employees' professional development and growth
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
• The ability to work remotely without the need for you to relocate
• A comprehensive and highly competitive benefits package, including:

• Dental Insurance
• Health Insurance
• Vision Insurance
• 401(k)
• Paid Holidays
• Paid Time Off
• Ongoing Professional Training online via Litmos
• And more

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.