Employer Industry: Technology and IT Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely within the USA
- Collaborative and supportive work environment
- Engaging role that involves problem-solving and customer interaction
- Comprehensive training and mentoring provided for less experienced staff

What to Expect (Job Responsibilities):
- Provide service via inbound contact center/telephones, responding to complex customer inquiries
- Research customer inquiries and communicate with appropriate parties in a timely manner
- Perform account updates and maintain accurate account history documentation
- Process and distribute incoming and outgoing mail in accordance with service level agreements
- Assist in managing service recovery activities and support escalation processes as assigned

What is Required (Qualifications):
- High school diploma or G.E.D.
- Two or more years of customer service or telephone experience in financial/investment/insurance or banking with FINRA certification
- Experience with organizational functions and personnel
- Proficiency in using help desk software and telephone technology
- FINRA 6 or 7 minimum Certification required at hire

How to Stand Out (Preferred Qualifications):
- Strong business and analytical problem-solving skills
- Lean/Six Sigma certification or experience
- Ability to work independently and follow directions effectively

#TechnologyServices #CustomerSupport #RemoteWork #CareerGrowth #FINRACertified

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."