Employer Industry: Information Technology and Services

Why consider this job opportunity:
- Remote work opportunity available within the USA
- Competitive pay with opportunities for bonuses
- Supportive and collaborative work environment
- Opportunities for career advancement and growth within the organization
- Chance to work with leading technologies in the insurance and financial sectors
- Engage in continuous improvement activities to enhance service delivery

What to Expect (Job Responsibilities):
- Provide service via inbound contact center/telephones, addressing complex customer inquiries and escalating as necessary
- Conduct research on customer inquiries and respond promptly to appropriate parties
- Perform account updates and maintenance, processing requests and documenting inquiry results
- Manage incoming and outgoing mail for multiple clients according to service level agreements
- Assist in training and mentoring less experienced staff while supporting day-to-day operations in the customer service area

What is Required (Qualifications):
- High school diploma or G.E.D.
- Two or more years of customer service or telephone experience, including financial/investment/insurance or banking experience requiring FINRA certification
- Proficiency with organizational functions, help desk software, and telephone technology
- FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2-year FINRA window and in good standing)
- Strong communication and problem-solving skills

How to Stand Out (Preferred Qualifications):
- Lean/Six Sigma certification or experience
- Experience working independently and following oral and written directions

#InformationTechnology #CustomerService #RemoteWork #CareerAdvancement #InsuranceServices

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