Employer Industry: Information Technology Services

Why consider this job opportunity:
- Remote work opportunity within the USA
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engaging in continuous improvement activities to enhance operational efficiency
- Work schedule from Monday to Friday, with shifts available between 8:00 a.m. to 8:00 p.m. CST

What to Expect (Job Responsibilities):
- Provide service via inbound contact center and respond to complex customer inquiries
- Perform account updates and maintain accurate account history documentation
- Process and distribute incoming and outgoing mail in accordance with service level agreements
- Support escalation and resource calls, researching and resolving customer service issues
- Assist in the training and mentoring of less experienced staff in the customer service area

What is Required (Qualifications):
- High school diploma or G.E.D.
- Minimum of two years of customer service or telephone experience, including financial/investment/insurance or banking
- Experience with help desk software and telephone technology
- FINRA 6 or 7 certification required at hire
- Strong communication skills and the ability to work independently

How to Stand Out (Preferred Qualifications):
- Lean/Six Sigma certification or experience
- Strong business and analytical problem-solving skills
- Experience working with organizational functions and personnel

#InformationTechnology #CustomerService #RemoteWork #CareerGrowth #FINRACertification

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