Description

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for this role at our company! You'll be responsible for responding to customers' final expense inquiries/qualifications in Alabama, Mississippi, Louisiana & Michigan. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Interact with the sales lead to maintain and improve service and product knowledge
• Respond to customer inquiries, product and service questions, and customer complaints
• Create records of customer interactions and follow up to ensure all questions have been answered
• Communicate frequent customer suggestions to the team to troubleshoot

Qualifications
• Laptop, iPad, or Desktop computer with reliable internet access
• Display strong communication skills, active listening skills, and personal skills
• Strong knowledge of customer interface and interaction
• High school diploma, G.E.D. or equivalent