Employer Industry: Home Healthcare Services

Why consider this job opportunity:
- Salary up to $23.00 per hour
- Opportunity for career advancement and growth within the organization
- Hybrid work model with a semi-regular commute to the office in Philadelphia, PA
- Comprehensive benefits package including medical benefits, retirement plans, and wellness programs
- Supportive and collaborative work environment focused on employee experience
- Chance to make a positive impact on the lives of patients and caregivers

What to Expect (Job Responsibilities):
- Ensure a seamless, complete, and effective enrollment process for all prospective clients into the PAS program
- Serve as the initial point-of-contact for calls from prospective clients, caregivers, or pending enrollees
- Provide exceptional customer service and positive experiences for potential patients and caregivers
- Manage an open caseload until the enrollment process is complete
- Communicate regularly with various health plans regarding patient benefits and authorizations

What is Required (Qualifications):
- Home Health Aide certification required
- Proven exceptional customer service and case management skills
- Reliable transportation with the ability to travel to patient homes throughout Pittsburgh and surrounding areas weekly
- Excellent written and verbal communication skills
- Computer proficiency with strong typing skills and ability to leverage technology for problem-solving

How to Stand Out (Preferred Qualifications):
- 2+ years of relevant experience in a similar position
- Experience with Salesforce
- 2+ years of customer service experience
- Bilingual in Spanish or other languages

#HomeHealthcare #CustomerService #CareerOpportunity #CompetitivePay #EmployeeExperience

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