POSITION: Internal Communications Manager

DIVISION: Communications

LOCATION: North Hollywood, CA

WHY JOIN US:

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

THE POSITION:

The Internal Communications Manager is an integral asset in our growing Communications department and will work under the direction of our Associate Director of Internal Communications. Working with other members of the Communications Team, the Internal Communications Manager will be tasked with developing and employing various communications strategies to positively enhance the working relationships of all departments. This position will help deliver key organizational information to LAFH staff through a variety of formats to ensure all our employees are informed, engaged, and set up for success. The Internal Communications Manager will successfully assist the Associate Director of Internal Communications in translating organizational priorities into compelling internal multi-channel communications driven by both the LAFH brand and our mission of ending homelessness.

WHAT YOU’LL DO:

• Develops up-to-date content for emails, Intranet, printed flyers, and other communications channels as needed to clearly convey information about staff news such as recruitment events, annual open enrollment communications, staff parties, programmatic and administrative updates, LAFH Internal Newsletter, Regional Newsletter, and other organization-wide news in partnership with department representatives.
• Evaluates existing channels for appropriate internal communication and identifies existing gaps in collaboration with the Associate Director of Internal Communications.
• Manages department-wide content updates for the LAFH Intranet.
• Ensures all content disseminated to LAFH staff is on-brand, on-message, engaging, and accurate in collaboration with the Associate Director of Internal Communications and the Marketing Manager.
• Produces monthly video projects to be shared internally, and provides video, design, and photography support as needed.
• Establishes and maintains a coalition of staff representatives from departments across the organization to inform the implementation of an intra-organizational communications program.
• Partners with the LAFH Programs Team to support ongoing communication needs such as newsletters, emails, videos, flyers, design needs, etc.
• Attends all monthly planning committees for all observation months observed by the organization (e.g. Pride Month, AAPI Heritage Month) and provides recommendations for weekly staff presentations, celebrations, and other activities.
• Stays current on the latest trends and functionality for internal content development and culture-building communications.
• Additional tasks, projects, and responsibilities such as invoicing, database management, LAFH photo database, etc. as directed by supervisor.

WHAT YOU’RE SKILLED AT:

• General understanding of internal communications and best practices for driving awareness, understanding, and alignment.
• Experience helping foster a robust and inclusive staff culture across various platforms.
• Ability to take internally developed content and deliver it to staff in an easily understandable and compelling way.
• Strong understanding of how internal communications and organizational culture support broader organizational goals.
• Exceptional oral and written communications skills.
• Ability to quickly cultivate relationships across the organization through collaboration and support.
• Strong project management skills and the ability to manage multiple projects at a time.
• Prior experience building and maintaining organization-wide Intranets is strongly preferred.

WHAT YOU’VE ACCOMPLISHED:

• Bachelor’s degree in communications, journalism, or related field, or equivalent experience accepted.
• Three to four (3-4) years of experience in internal communications, strategic communications, or related field (nonprofit experience a plus).

WHAT WE OFFER:

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Employees may have interactions with participant pets. If accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

Qualifications

Education

Preferred

Bachelors

Experience

Required 3 years

Experience in internal communications, strategic communications, or related field (nonprofit experience a plus).