Overview

Partners with Regional Vice President (aka external wholesaler) or National Account Managers (NAMs) to strategically manage territory; places calls and provides information about product features and benefits; develops and maintains relationships within assigned territory to promote the sale of W&SFGD products; works with minimal supervision and is responsible for making a range of decisions, escalating to Manager when appropriate and updating Manager on a regular basis.

Responsibilities

What you will do:

• Proactively initiates calls within assigned territory to market and promote life insurance and/or annuity products; helps determine which products best meet the customers' needs and financial circumstances; advises on the advantages/disadvantages and features/benefits; notifies clients of updated product information and changes.
• Qualifies prospective relationships and maintains existing relationships in order to increase sales in the territory by asking open-ended questions regarding their client base/book of business, current product offerings, and sharing our value proposition.
• Provides follow-up support from external wholesalers'/NAMsmeetings and attempts to close the sale by reviewing what was discussed, providing additional information, communicating our value proposition, advising on the advantages/disadvantages and features/benefits; and sends marketing literature, when necessary.
• Responds to inbound service-related calls, providing excellent customer service to all internal and external customers; investigates potential sales opportunities through reactive telemarketing efforts.
• Works closely with external wholesalers/NAMs to develop marketing strategy, organize scheduling and prospecting activities to manage assigned territory.
• Maintains contact management database of detailed notes and “intelligence” on contacts and reception to sales contacts.
• Develops advanced life insurance and/or fixed and variable annuity product and procedure knowledge to position products in a compelling manner as well as answer in-depth questions and provide product knowledge; builds an in-depth knowledge of financial markets, firm champions and competitive landscape.
• Ensures compliance with internal and external rules, policies and procedures as well as regulatory requirements.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Or commensurate selection criteria experience (Required)
• Proven experience involving customer service. (Required) and
• Must be able to cite examples from work experience on identifying complex issues, quantifying the issue and providing creative resolutions to solve. (Required) and
• Must be able to cite examples of self-motivation and experience working under limited supervision. (Required)
• Proven ability to grasp new products, concepts and procedures.
• Must provide examples of handling difficult situations while maintaining high volumes of work.
• Demonstrated negotiation skills with both internal and external customers.
• Demonstrated strong attention to detail with excellent organizational skills. Cite examples of organization and time management methods used to manage or prioritize workload demands.
• Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, diction and style. Ability to prepare correspondence, reports and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills.
• Working knowledge of word processing and spreadsheet applications.
• Working knowledge of Internet and email.
• Previous knowledge working with a sales database a plus.
• Must successfully pass the Life, Variable Annuity (and Health, as appropriate), FINRA SIE, Series 6 & 63 licensing exams in home state within 180 Days (Required)
• No more than 2 failures total throughout the exam testing period Upon Hire (Required)

Work Setting/Position Demands:

• This position travels and works in various office settings and requires being in a stationary position for long periods of time frequently while working at a desk, on a computer or with other standard office equipment, or while in meetings. Position requires frequent movement of wrist, hands and fingers for continuous computer work.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; Visual acuity is required to determine accuracy, neatness, and thoroughness of work.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Extended hours required during peak workloads or special projects/events.

Travel Requirements:

• Infrequent travel.