Employer Industry: Financial Services

Why consider this job opportunity:
- Salary up to $36.00 USD per hour
- Opportunities for career advancement and skill development within the organization
- Comprehensive health and well-being benefits, including paid time off
- Supportive training and onboarding sessions to ensure success in the role
- A dynamic work environment with a focus on customer experience and innovation
- Flexible work hours determined by departmental needs, including possible weekends and nights

What to Expect (Job Responsibilities):
- Manage real-time queue performance and ensure adequate staffing for Call Center agents
- Provide operational support, including intraday reporting and communication of performance impacts
- Monitor agent productivity and adherence to established metrics
- Collaborate with workforce teams to fill scheduling requirements based on forecasted needs
- Track and trend department statistics, including overtime and absenteeism

What is Required (Qualifications):
- High School Diploma or equivalent experience
- 1-4 years of related experience in real-time Call Center management
- Strong verbal and written communication skills, with proven multi-tasking abilities
- Advanced knowledge of Microsoft Word, Excel, and PowerPoint
- Must possess strong analytical skills and understanding of Call Center metrics

How to Stand Out (Preferred Qualifications):
- Experience with workforce management systems in a contact center environment
- SQL background and proficiency with MS Excel
- Proven leadership ability within a team setting

#FinancialServices #CallCenterManagement #CareerGrowth #CompetitivePay #CustomerExperience

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