Job Description

As an Inventory Control Associate at the Exchange, you will support staff by maintaining appropriate inventory levels to keep our stores fully stocked and remove any excess product. Your position is critical to the daily operations of the store and you will work with management to determine any problem areas. This is a highly independent position, requiring being proactive and having the initiative to tackle tough issues. If you are research driven, with a strong attention to detail, this position is for you!

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as an Inventory Control Associate at the Exchange?

• Follow all safety guidelines and operating procedures
• Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Able to use computer software to order a variety of items, including customer orders, vendor orders, rain checks, and emergency orders
• Monitor inventory to include merchandise turnover, cyclical counts, promotional items, and slow moving items

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Knowledge of inventory control systems and reporting preferred

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Job Grade

2

Job Tier

1

Career Area

Buying and Merchandising

Supervisor

No

Who We Are

The Army & Air Force Exchange Service, also known as "the Exchange", is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Job Qualifications

Completion of high school or the equivalent. One year experience in retail environment.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Candidate must have availability Monday to Friday from 6:00am - 6:00pm and Saturday to Sunday from 9:00am - 5:00pm. Schedules are subject to change based on operational needs.

Salary Minimum

$19.80

Salary Maximum

$27.34

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Drives the customer experience in one or more sales area by utilizing and adhering to merchandise presentation standards including, but not limited to, arranging space on sales floor, assists with price changes and shelf labels, executing and maintaining planograms.
Builds an engaging and productive trust relationship with the customer by maintaining merchandise inventory. Reviews inventory reports to include merchandise turnover, cyclical counts, promotion items, slow moving items, adjusts on-hands, and identify excess merchandise. Alerts management to merchandise not in stock and reports errors/issues.
Performs all store ordering to include vendor orders, customer convenience orders, rain checks, and emergency orders. Organizes and maintains stock room merchandise. May stock, scan, or stage items. Coordinates returns to vendor.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1