The Opportunity

As an Investment Services Specialist you will review and process required paperwork and provide customer service for new and existing business. This may include maintenance items, transfer paperwork and various other supplemental accounting paperwork. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

The Impact

The successful candidate will deliver business value by performing account maintenance activities such as reviewing new account paperwork, communicating with advisors and providing world class customer service for new and existing business. The goal of the job is to create complete, accurate and ‘in-good-order’ documents reaching the Business Acceptance Team.

Key Responsibilities Include

• Review broker dealer business submissions for accuracy and completeness.

• Identify cases that are not in good order (NIGO) and work with our Field force to resolve.

• Provide telephone support to both internal and external customers concerning paperwork requirements, NIGO issues, setting up customer accounts, etc.

• Process client data into back office systems with a high level of accuracy.

• Research and resolve operational issues as needed.

• Identify and resolve problems using Root Cause Problem Solving tools.

• Work effectively to meet/exceed productivity and quality standards.

The Minimum Qualifications

• High School Diploma or equivalent

• 1+ year financial services experience

• 1+ year operational work experience and/or reviewing items for accuracy

• Must be able to accommodate a start time between 8:00AM - 9:00AM

• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

The Ideal Qualifications

• College degree

• 2+ years financial services industry experience

• Knowledge of registration types, brokerage account features, managed account attributes, billing of managed account

• Working knowledge of the securities industry specifically as it relates to back office processing for standard non-retirement accounts

• Knowledge and understanding of FINRA/SEC rules and regulations preferred

• Knowledge of MMLIS new business workflows, systems, and concepts

• Superior telephone and communication skills

• Strong organization and analytical skills

• Ability to work in a fast paced environment and adhere to strict deadlines

• Ability to work overtime and/or work a flexible shift arrangement as business needs arise

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Inforce Account Maintenance team

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.