Please note that relocation is not available for this position, the selected candidate must be in Dallas

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

Qualifications

Impact

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset

Knowledge & Experience

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

You have
• A degree in Electrical Engineering, Telecommunications, or Computer Science or 5+ years equivalent practical work experience.
• Experience in in MPLS protocols LDP and RSVP-TE, and L2/L3 VPNs over MPLS.
• Experience in QoS implementation/testing; familiarity with testing tools like Spirent and IXIA.
• Expertise troubleshooting, monitoring, and configuring the noted IP networking protocols.
• A customer mindset and solid written and verbal communication skills to end-clients.

Responsibilities

Please note that relocation is not available for this position, the selected candidate must be in Dallas

• Performs critical (sometimes escalated) design and performance activities in customer projects independently (complex problem solving in projects and multi-vendor environments).
• Develops / Reviews and makes recommendations on network-wide Design covering Performance, Spectrum & Capacity supported by Recommendations (within and across the region).
• Organizes field measurements and laboratory tests.
• Performs network audits, especially in cases where fault or problems exist.
• Optimizes networks with all components based on traffic trends and customer forecasts.
• Supports experts in developing network configuration file and interface analysis
• Develop network architecture and services designs with the best architecture available to support our customer's services.
• Produce network implementation and migration plans.
• Document configuration of equipment and services.
• Test and support networks in various stages of deployment.
• Provide recommendations to optimize the network operations and performance.
• Work with internal technical teams for product placement and feature improvements for reliability, availability, and serviceability.