Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary range up to $50.83 depending on location
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Opportunity for career advancement and growth within the organization
- Supportive and inclusive workplace culture that values diversity
- Chance to make a positive impact on patient care and engagement
- Flexibility of remote work available within specified states

What to Expect (Job Responsibilities):
- Provide tier 1 technical and clinical support services to a network of facilities and healthcare providers
- Resolve technical issues in real-time and support acute inbound calls and transfers
- Conduct research to assist Telehealth clinical staff effectively
- Foster and nurture relationships with providers, vendors, and stakeholders
- Collaborate with the Enterprise Telehealth and Patient Engagement Center team to deliver high-touch assistance

What is Required (Qualifications):
- Bachelor's Degree or equivalent education/experience
- Minimum of 2 years of technical support and customer service experience, preferably in a healthcare environment
- At least 2 years of experience interacting with customers virtually over the phone
- Availability to work any shift based on department needs
- Strong communication and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related technical support role
- Familiarity with Telehealth services and technologies
- Knowledge of healthcare regulations and compliance standards
- Ability to work effectively in a fast-paced, 24x7 environment
- Previous experience in a customer-facing role within a healthcare setting

#HealthcareServices #TechnicalSupport #Telehealth #RemoteWork #CareerGrowth

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