A great opportunity to take the next step in your career

MINISTRY OVERVIEW

Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

JOB OVERVIEW

Under the supervision of the Team Lead for Network Operation, this position is responsible for the provisioning of network services and the configuring and troubleshooting of enterprise network equipment (routers, switches, wireless access points, etc..) to provide connectivity to government clients within the Network, Communications and Collaboration Services branch, OCIO. The position works within a team and with multiple outside vendors and internal expertise to ensure these services are installed and meet the client’s and OCIO’s technology requirements. The position will also be responsible for documenting any changes and communicating those to the group. Performing this work outside normal working hours may be requested occasionally (but not mandatory) to ensure client downtime is minimal.

Job Requirements:

Education and Experience

• Diploma, certification or equivalent in the computer science field. An equivalent combination of education and experience may be considered.
• Minimum of 1 year experience in an enterprise network environment.
• Experience in configuring, installing, and troubleshooting data networks.
• Experience in providing IT troubleshooting support for data network related issues.
• Experience in data network environments, problem resolution techniques and approaches.
• Experience in resolving a variety of simultaneous problems in different computing environments.
  

Preference may be given to applicant with the following experiences:

• Experience with Cisco Enterprise network devices and software (Routers, Switches, Wireless Access, IOS-XE)
• Experience with Juniper Enterprise network devices and software (Routers, Switches, JunOS)
• Experience using Microsoft Visio
• Experience with SDWAN networking products and services.
• Certification in CCNA, CCNP, ICND or JNCIA, JNCIS, JNCIP
  

Proviso:

• Willing to work outside typical business hours.
• Willing to work on-call shifts.

For questions regarding this position, please contact Seth.Ainsley@gov.bc.ca

About this Position:

Flexible work options are available; this position may be able to work up to 4 days at home per week subject to an approved telework agreement.

Currently we have a temporary appointment available until March 31, 2024, which may be extended or become permanent.

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.