A great opportunity to take the next step in your career

MINISTRY OVERVIEW

Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

DIVISION OVERVIEW

Reporting through the Office of Government’s Chief Information Officer, the Enterprise Services Division (ES) enables government to deliver services to citizens by providing cost-effective management and supply of Information Management/Information Technology (IM/IT) services such as data and voice networks, workstations and mobile devices, messaging and collaboration services, information security, data centre and application hosting, and enterprise architecture. These services are essential for providing mission-critical supports to all government ministries, broader public sector clients, and Crown corporations as they deliver their services to other ministries and citizens.

ES is responsible for providing IM/IT Infrastructure and services that include essential work tools (i.e., desktops, laptops, tablets, productivity tools), maintaining state-of-the-art-data centres; preventing, detecting, and responding to cyberattacks; supporting critical communication services (internet, telephone, and email); IT Service management and technology planning. ES is also responsible for operational communications and IT response to events such as large IT incidents, Wildfire and COVID-19, by utilizing the IT Operations Centre.

BRANCH OVERVIEW

The Service Management Branch (SMB) ensures the right processes, people and technology are in place so that the organization can meet its business goals. The Branch focuses on 4 distinct areas: Client Services, Order Management, Incident/Change/Problem Management and organizational Business Continuity.

JOB OVERVIEW

To provide technical expertise and advice in the operation and support of My Service Center applications, build on ServiceNow PSAAS. This includes managing and implementing releases, planning, designing, developing, testing, enhancing, and maintaining the application and platform. As well as updates, documentation and support of the related infrastructure will be required.

JOB REQUIREMENTS

• Degree, diploma, certification or equivalent in the computer science field. An equivalent combination of education and experience may be considered.
• Experience using a variety of modern development tools, such as HTML, CSS and JavaScript libraries, relational and non-relational databases.
• Experience managing projects, developing action plans, and leading project teams in technical projects in a large enterprise environment.
• Three (3) years of ServiceNow experience developing, implementing, or supporting ServiceNow’s ITSM or ITOM modules.
• Experience with Agile lifecycle management practices and tools.
• A minimum of two (2) years of demonstrated experience in assessing customer requirements, developing, and implementing technical and business solutions.
• A minimum of two (2) years of experience coordinating resolution of technical and business problems while managing multiple tasks and priorities.
  

Preference may be given to applicants with one or more of the following:

• ServiceNow Certifications
• ITIL certification
• SCRUM Alliance Certification
  

For questions regarding this position, please contact Natasha.Kruse@gov.bc.ca.

About this Position:

This is a temporary opportunity until June 30, 2024.

The position headquarters will Victoria, Vancouver, Surrey, or Prince George

Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.

To learn more about these B.C communities you can click on the Hello BC link here!

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.

Please refer to MyHR for more information on Temporary Market Adjustments.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.