Employer Industry: Healthcare IT Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a supportive and collaborative environment
- Chance to make a positive impact on the efficiency of healthcare applications
- Engage in cross-training for backup support on various applications
- Mentorship opportunities for skill development and career progression

What to Expect (Job Responsibilities):
- Act as a liaison between IT and other departments, ensuring effective communication and workflow
- Provide ongoing support, enhancements, and maintenance for production systems
- Investigate end-user preferences and implement requested system changes
- Review and test system updates through executing test plans and scripts
- Maintain comprehensive documentation for applications, databases, and troubleshooting

What is Required (Qualifications):
- High school diploma or equivalent required; Associate's degree preferred
- Minimum of two years of IT experience if no degree is held
- Previous healthcare experience preferred
- Proficiency in Microsoft Office products
- Strong oral and written communication skills

How to Stand Out (Preferred Qualifications):
- EPIC certification obtained within six months of hire or transfer
- Experience with ITIL processes related to application systems
- Familiarity with ticket management systems and status tracking
- Experience mentoring or providing guidance to other analysts
- Knowledge of end-user workflows and processes in a healthcare setting

#HealthcareIT #ITSupport #CareerOpportunity #Mentorship #ApplicationMaintenance

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