Employer Industry: Regional Banking

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexible remote work options available
- Engage in meaningful work that impacts the community
- Competitive salary and benefits package

What to Expect (Job Responsibilities):
- Administer, configure, and maintain the ServiceNow Configuration Management Database (CMDB)
- Monitor and optimize existing discovery configurations, including managing schedules and credentials
- Conduct regular audits and reconciliation activities to ensure data accuracy and completeness
- Collaborate with IT teams to align CMDB data with other IT processes such as incident and change management
- Manage Configuration Item review attestations to ensure accuracy and completeness of data

What is Required (Qualifications):
- Bachelor of Science in Computer Science or a similar technical discipline, or comparable experience
- Minimum of 3 years relevant experience in Service Asset & Configuration Management and Service Mapping
- Solid experience in administering and configuring the ServiceNow CMDB, including CI classes, attributes, and workflows
- Strong knowledge of configuration management principles and best practices
- Proficiency in ServiceNow platform administration and familiarity with ITIL practices

How to Stand Out (Preferred Qualifications):
- ServiceNow certifications, such as Certified Implementation Specialist (CIS) for IT Service Management or Certified System Administrator (CSA)
- ITIL Practitioner Level Certification is highly desirable
- Excellent problem-solving skills with a detail-oriented approach to data analysis
- Strong communication and interpersonal skills to collaborate effectively with stakeholders
- Ability to assess environments and recommend improvements to processes and practices

#Banking #ServiceNow #ConfigurationManagement #RemoteWork #CareerGrowth

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