Employer Industry: Online Legal Services

Why consider this job opportunity:
- Salary up to $100,000
- Unlimited PTO for a better work-life balance
- Comprehensive health plans, including Medical, Dental, and Vision insurance
- Opportunities for professional growth and development in a dynamic environment
- Access to an extensive library of legal documents and discounted services through the employer
- Hybrid work model with flexibility to work from home and the office

What to Expect (Job Responsibilities):
- Troubleshoot incoming IT issues from employees globally
- Provide day-to-day support for Mac/PC systems, mobile devices, office printers, and A/V equipment
- Monitor internal IT support channels and assist employees' requests both onsite and remotely
- Maintain and update the knowledge base while facilitating onboarding and offboarding processes
- Conduct audits across the SaaS portfolio and maintain asset inventory

What is Required (Qualifications):
- Must be available to work in a hybrid role out of the San Francisco office
- 2-4 years of experience in a Helpdesk role working with a ticketing queue
- Intermediate knowledge of Mac OS X and Windows troubleshooting in an enterprise environment
- Experience with basic networking technologies such as WAN, LAN, WiFi, DNS, and DHCP
- Excellent communication and customer service skills, with the ability to work well with all team members

How to Stand Out (Preferred Qualifications):
- Experience with Dialpad phone and call center applications
- Familiarity with Google Meet video conferencing
- Scripting experience (Powershell, HTML, PHP, Shell, Bash, Python, etc.)
- Administration experience with Windows Server, VMware, and Active Directory
- Knowledge of BetterCloud and Google Cloud administration

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