The IT Enterprise Desktop Administrator will support the Inova Fairfax Medical Campus and is responsible for imaging and configuration, per defined standard operating procedures, of systems hardware/software related infrastructure. Completes tasks focused on imaging and the configuration of Windows desktop systems and all associated peripherals such as printers, scanners and e-signature pads. Assists in ensuring the successful and cooperative completion of tasks while resolving basic problems in a timely manner.

This position is physically located at the Inova Fairfax Medical Campus and will be required to work Monday - Friday from 3:00pm - 11:30pm.

Job Responsibilities:

• Performs configuration of all peripherals to ensure working systems enable customers to be productive in their roles.
• Provides input, consistent with policies and procedures, to other Information Technology staff to define and manage warranty standard operating procedures (SOP) and repairs.
• Communicates problem solving measures taken for inclusion into SOP and policies so that recurring problems can be resolved.
• Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
• Works from pre-defined SOP and checklists to ensure operating systems and systems software components are properly installed/configured for the enterprise desktop environment.
• Communicates proper procedures for system requests/maintenance, current task/project priorities and alternatives to requests for services that do not meet standards.
• Responds to and works tasks related to basic configuration problems of desktop infrastructure. Performs warranty repairs/warranty assessments and fixes.
• Ensures basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.

Requirements:

• Education: Associate degree (or relevant experience in lieu of degree)
• Experience: 1 year experience in supporting a desktop environment with both basic administration and problem-resolution of Microsoft Windows seven and Windows 10 and above issues