Employer Industry: Information Technology

Why consider this job opportunity:
- Salary up to $29.00 per hour
- Opportunity to work in a fully remote environment
- Potential for career advancement from part-time to full-time status
- Supportive team atmosphere with ongoing training and development
- Chance to enhance technical skills across various platforms and software
- Work with a diverse group of users, including franchisees and corporate staff

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers seeking technical assistance for Level 1 and Level 2 support
- Accurately classify, prioritize, and record details for all issues into the ticketing system
- Troubleshoot hardware and software-related issues, including Windows operating systems and common applications
- Manage help desk tickets, resolving them directly or assigning to appropriate resources
- Act as a liaison between users and IT/corporate staff on reported issues

What is Required (Qualifications):
- Proven experience as a help desk technician or in a customer support role
- Tech-savvy with a working knowledge of office automation products and remote control software
- Familiarity with troubleshooting hardware such as Lenovo laptops, desktops, and printers
- Excellent communication skills and the ability to diagnose basic technical issues
- Experience with help desk ticketing solutions such as Zohodesk or Service Desk

How to Stand Out (Preferred Qualifications):
- Experience supporting users in a Hybrid Cloud environment
- Familiarity with multi-factor authentication in Office 365/Azure Cloud
- Good understanding of computer systems, mobile devices, and other tech products
- Strong problem-solving and analytical skills
- Ability to learn and support third-party applications and services

#InformationTechnology #HelpDeskSupport #RemoteWork #CareerGrowth #TechnicalSkills

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