IN Auditor of State
IT Help Desk Associate
This job is now closed
Job Description
- Req#: 447120
- Creates, modifies, and successfully route all incidents and work orders reported from the customer base;
- Resets passwords and unlocks accounts for HR systems and other applications as required;
- Resets passwords, provide customers with instructions on obtaining authentication codes for mobile devices;
- Assists with the configuration of VPN and security authorization requests;
- Creates Right Fax accounts, modifies email distribution lists, and modifies contact information as requested;
- Directs unresolved issues to the next level support.
- a Associate’s Degree, or
- at least 1+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
- Knowledge of the Microsoft Office suite of products, Microsoft Edge, Google Chrome and FireFox;
- Broad understanding of Active Directory;
- Strong analytical, conceptual, and problem-solving abilities;
- Strong communication skills, both oral and written;
- Ability to work in an environment with multiple and fluid demands;
- Ability to follow all established policies and procedures.
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About Indiana Office of Technology : The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
Role Overview :
The Help Desk Associate provides customer service support for state system users. You will ensure efficient and timely resolution to, or routing of, user issues. You will also troubleshoot incidents and support callers using existing documentation and knowledge bank articles to resolve issues.
Salary Statement :
The salary for this position traditionally starts at $49,114.00 but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be
assigned at any time.What You'll Need for Success:
The ideal candidate in this role should minimally have either
Related certifications and coursework may be considered for education or experience.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
About the company
A State that Works. IN.gov is the official website of the State of Indiana and your place to find information, services, news and events related to Indiana government.