Employer Industry: Information Technology Services

Why consider this job opportunity:
- Long-term remote/telework position with occasional on-site visits in the DC metro area
- Opportunity for career advancement and growth within the organization
- Engaging work supporting the United States Citizenship and Immigration Services (USCIS)
- Supportive and collaborative work environment
- Chance to utilize modern, open-source technologies and managed cloud services

What to Expect (Job Responsibilities):
- Provide excellent customer service in a timely and efficient manner
- Respond quickly and accurately to incoming support requests and urgent emails
- Troubleshoot issues related to applications and guide users through troubleshooting steps
- Maintain a list of troubleshooting steps for common issues and augment as needed
- Monitor systems, networks, and server uptime to identify and resolve potential issues proactively

What is Required (Qualifications):
- Bachelor's degree in business, IT, or a related field
- 1+ years of relevant work experience supporting complex projects
- Experience with ticketing systems such as ServiceNow and Salesforce
- Excellent verbal, written, and interpersonal communication skills
- Proficiency in Microsoft Office and other office productivity tools

How to Stand Out (Preferred Qualifications):
- Familiarity with customer support in government or public sector environments
- Experience using automation tools for issue resolution
- Ability to create clear documentation and training materials

#InformationTechnology #HelpDeskSupport #RemoteWork #CareerGrowth #USCIS

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.