Employer Industry: Government Services (Department of Motor Vehicles)

Why consider this job opportunity:
- Salary up to $65,000
- Opportunity for career advancement within the organization
- Flexible work schedule with rotating coverage
- Engaging work environment with a focus on core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork
- Chance to make a positive impact on the technological support of DMV services

What to Expect (Job Responsibilities):
- Create, update, and resolve level I and II incidents and service requests from DMV employees and vendors
- Manage Active Directory accounts, including password changes and account unlocks
- Troubleshoot DMV-specific software, operating systems, and hardware issues
- Triaging and escalating high-priority incidents to the appropriate support teams
- Develop and maintain support documentation for the knowledge base

What is Required (Qualifications):
- Experience with Microsoft Active Directory and user account management
- Proficient in troubleshooting IP, DNS, and Microsoft Windows operating systems
- Familiarity with incident/request management systems
- Experience with two-factor authentication setups
- Flexibility to work scheduled telephone coverage

How to Stand Out (Preferred Qualifications):
- General understanding of agency-specific software such as OnBase, mySelect, and CSS
- Experience with remote desktop tools like RDP or LogMeIn Rescue
- Troubleshooting experience with scanners and document imaging technologies

#GovernmentServices #ITSupport #CareerOpportunity #CompetitivePay #Teamwork

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