Employer Industry: Technology Solutions

Why consider this job opportunity:
- Salary up to $85,000
- Opportunity to receive discretionary bonuses and/or equity based on company performance
- Hybrid work model with 4 days in-office based in NYC
- Dynamic work environment supporting a diverse range of internal users
- Chance to work with cutting-edge technology and tools

What to Expect (Job Responsibilities):
- Provide 1st level IT support to all employees globally, addressing tickets in a timely manner
- Troubleshoot hardware and software issues with Apple and Microsoft products, both on-site and remotely
- Resolve urgent support activities, including meeting room hardware and laptop issues
- Assist internal users with workstation-related problems and basic network support (LAN, Wireless, VPN)
- Configure, install, and maintain office technical equipment, including laptops, printers, and other peripherals

What is Required (Qualifications):
- Minimum of 2 years of experience working with IT systems, networks, and related technologies
- Proficiency in installing, administering, and troubleshooting computer hardware and software
- Solid understanding of G-suite and Microsoft Office 365
- Experience with Okta and A/V conferencing systems (Zoom, Crestron)
- Strong customer service orientation and excellent communication skills

How to Stand Out (Preferred Qualifications):
- Knowledge of JAMF is an advantage
- Exceptional analytical and problem-solving skills with attention to detail
- Advanced troubleshooting and multitasking abilities
- Excellent organizational and time management skills

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