Employer Industry: Information Technology Services

Why consider this job opportunity:
- Salary up to $60,000 annually, depending on experience
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment focused on client satisfaction
- On-site support at client locations, enhancing hands-on experience
- Work within a dynamic team that values effective communication and problem-solving
- Engage in a role that allows you to take ownership of technical issues and client interactions

What to Expect (Job Responsibilities):
- Provide technical support for Microsoft's full suite of business applications and operating systems
- Troubleshoot hardware and software issues for desktops, printers, and mobile devices
- Log client issues accurately in the ticket management system and demonstrate accountability for incoming tickets
- Address time-sensitive issues promptly while managing multiple requests simultaneously
- Participate in an on-call rotation and provide on-site assistance as needed

What is Required (Qualifications):
- Two years of experience in a Help Desk environment with server experience or a current role in a related field
- Excellent communication and customer service skills
- Active driver's license and proof of auto insurance
- Knowledge of Windows and/or Apple operating systems
- Understanding of networking concepts, including DNS, DHCP, and TCP/IP

How to Stand Out (Preferred Qualifications):
- Familiarity with Microsoft Exchange (On-Premise and Online) and Hypervisor technology (Hyper-V and VMware)
- Certification in relevant technologies to be obtained within six months of hire

#InformationTechnology #HelpDeskSupport #CustomerService #CareerOpportunity #TechnicalSupport

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."