Employer Industry: Automotive Warranty Administration

Why Consider this Job Opportunity:
- Health Care Plan (Medical, Dental & Vision) available after 90 days
- Opportunity for career advancement and growth within a supportive work environment
- Flexibility to work from home
- Engage in a collaborative atmosphere focused on employee development
- Involvement in the automotive industry with a focus on technology and customer service

What to Expect (Job Responsibilities):
- Respond to user inquiries, providing technical support and troubleshooting for hardware, software, and network-related issues
- Create, manage, and resolve service tickets in the IT ticketing system
- Provide remote support to users in satellite offices or work-from-home employees using remote access tools
- Perform account management tasks such as creating, modifying, and disabling user accounts in O365 Admin and Azure
- Document and maintain accurate records of user issues and resolutions

What is Required (Qualifications):
- Associate's degree in computer science, Information Technology, or equivalent work experience of 2-3 years
- Must have experience with automotive dealership IT systems and DMS applications
- Strong understanding of computer systems, mobile devices, MFA solutions, and network fundamentals
- Excellent problem-solving and communication skills
- Customer-oriented with a friendly, professional demeanor

How to Stand Out (Preferred Qualifications):
- Knowledge of network protocols and remote troubleshooting tools
- Ability to work independently and in a team environment

#AutomotiveIndustry #HelpdeskSupport #WorkFromHome #CareerGrowth #TechnicalSupport

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