Employer Industry: Technology Support Services

Why consider this job opportunity:
- Salary up to $50,000, depending on experience
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to showcase your technical skills while helping clients resolve issues
- Engage with a diverse range of users and enhance your customer service experience
- Participate in an on-call rotation to further develop your technical expertise

What to Expect (Job Responsibilities):
- Answer incoming phone calls from customers requesting technical support
- Log client issues accurately in the ticket management system
- Provide hardware and software support, maintenance, and updates for desktops, printers, and mobile devices
- Demonstrate complete ownership and accountability of incoming tickets, addressing time-sensitive issues promptly
- Collaborate with vendors to ensure a stable customer environment

What is Required (Qualifications):
- Must reside within 30 miles of an employer office
- Excellent communication and customer service experience
- Active driver's license and proof of auto insurance
- Preferable knowledge of Windows and/or Apple operating systems
- Preferable knowledge of Microsoft Server technologies including Active Directory and Print Management

How to Stand Out (Preferred Qualifications):
- Experience with Microsoft Exchange (On-Premise and Online)
- Strong interpersonal skills for effective interaction with clients and teammates
- Proven ability to work under pressure and resolve conflicts
- Experience in managing multiple incoming requests simultaneously
- Familiarity with process management and improvement strategies

#TechnologySupport #CustomerService #CareerOpportunity #TechnicalSupport #GrowthPotential

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.