Employer Industry: Information Technology Services

Why consider this job opportunity:
- Salary up to $50,000 depending on experience
- Opportunity for career advancement and growth within the organization
- Strong focus on customer satisfaction and effective communication
- Dynamic work environment with a supportive team culture
- Chance to work with diverse technologies and enhance technical skills
- Participation in on-call rotation for added experience and responsibility

What to Expect (Job Responsibilities):
- Answer incoming phone calls from customers requesting technical support
- Log client issues accurately in the ticket management system
- Provide hardware and software support, maintenance, and updates for desktops, printers, and mobile devices
- Demonstrate complete ownership and accountability of incoming tickets
- Work collaboratively with vendors to stabilize customer environments

What is Required (Qualifications):
- Must reside within 30 miles of an employer office
- Excellent communication and customer service experience
- Active driver's license and proof of auto insurance
- Knowledge of Windows and/or Apple operating systems
- Familiarity with Microsoft Exchange and Microsoft Server technologies, including Active Directory

How to Stand Out (Preferred Qualifications):
- Previous experience in a technical support or service desk role
- Knowledge of additional software applications and operating systems
- Experience with ticket management systems
- Strong ability to manage multiple tasks simultaneously
- Demonstrated conflict resolution skills in high-pressure situations

#InformationTechnology #CustomerSupport #CareerGrowth #TechnicalSupport #ServiceDeskTechnician

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