Employer Industry: Technology Services

Why consider this job opportunity:
- Salary up to $60,000 annually, depending on experience
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with integrated enterprise applications and modern technology
- Employee may be required to work out of the office per business needs, enhancing hands-on experience
- Strong emphasis on professional development and training

What to Expect (Job Responsibilities):
- Provide technical support for Microsoft's suite of business applications and operating systems
- Maintain and update hardware and software for desktops, printers, and mobile devices
- Log client issues accurately in the ticket management system and demonstrate ownership of incoming tickets
- Address time-sensitive issues promptly while managing multiple requests
- Participate in on-call rotation and provide on-site support as required

What is Required (Qualifications):
- Excellent communication and customer service experience
- Active driver's license and proof of auto insurance
- General knowledge of Microsoft Exchange (On-Premise and Online)
- Understanding of networking concepts including DNS, DHCP, and TCP/IP
- Certification required within six months of being hired

How to Stand Out (Preferred Qualifications):
- Experience with Hypervisor technology (Hyper-V and VMware)
- Knowledge of Microsoft Server technologies, including Active Directory and Print Management
- Strong planning and organizational skills to manage multiple incoming requests

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