Trean

IT Infrastructure and Security Manager


Pay$100000.00 - $120000.00 / year
LocationWayzata/Minnesota
Employment typeFull-Time

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  • Job Description

      Req#: 3046888

      Description

      POSITION SUMMARY:

      The IT Infrastructure and Security Manager is responsible for providing reliable, high-quality IT services, ensuring alignment with business needs. Reporting directly to the SVP of Technology, this role leads the IT Infrastructure team in delivering and supporting a secure, cost-effective, and efficient IT environment. The manager oversees critical IT functions, including cybersecurity, cloud and system engineering, enterprise IT architecture, help desk support, and system administration.


      KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

      • Manage the daily operations and project tasks within the IT Infrastructure team.
      • Recruit, train, and lead IT infrastructure staff, setting clear job expectations and monitoring performance.
      • Oversee the annual IT Infrastructure and Security budget, ensuring cost-effectiveness and alignment with business objectives.
      • Monitor daily IT operations, including server hardware, software, and operating systems.
      • Coordinate technology installations, upgrades, and maintenance to ensure system reliability.
      • Select and procure new and replacement hardware and software when necessary.
      • Test, troubleshoot, and modify information systems to optimize performance.
      • Generate performance reports for operating systems and the Service Desk function.
      • Ensure IT activities comply with applicable laws, codes, and regulations.
      • Evaluate technology risks and develop disaster recovery and backup procedures.
      • Stay up to date with advancements in technology and industry best practices.
      • Provide deep technical and strategic insight into IT services and operations.
      • Solve complex, diverse problems by re-evaluating new and conflicting factors.
      • Act as the primary escalation contact for business-critical IT issues.
      • Manage relationships with external vendors, suppliers, and service providers.
      • Uphold and embody company values:
      • Be a good person
      • Do the right thing, always
      • Help your fellow employees
      • Be the people that people want to do business with.
      • Perform other duties as required by the IT team.


      SECURITY AND COMPLIANCE:

      • Develop and enforce IT security policies and procedures.
      • Oversee cybersecurity operations, including firewalls, endpoint protection, and intrusion detection.
      • Monitor security threats, respond to incidents, and ensure timely remediation.
      • Maintain compliance with regulatory standards (e.g., ISO 27001, CIS, NIST, GDPR, HIPPA).
      • Conduct security audits, risk assessments, and vulnerability management.


      HELP DESK & USER SUPPORT:

      • Lead IT support teams in providing timely and effective resolutions to technical issues.
      • Implement IT service management (ITSM) best practices to enhance support efficiency.
      • Facilitate end-user training and awareness for IT security and productivity tools.


      CLOUD & SYSTEM ENGINEERING:

      • Oversee cloud migration strategies, security, and hybrid infrastructure management.
      • Manage virtualization technologies and storage solutions for IT optimization.
      • Ensure disaster recovery (DR) and business continuity plans are in place and tested regularly.


      Requirements

      MINIMUM QUALIFICATIONS:

      • Experience leading IT operations management teams.
      • Proven experience delivering technical support services.
      • Proficiency in ITIL processes: Service Performance Management, Critical Issues Management, and Service Level Management.
      • Strong understanding of IT security, compliance, and risk management.
      • Experience with hybrid environments, including on-premises and cloud services.
      • Effective stakeholder management skills.
      • Strong communication, leadership, and problem-solving abilities.
      • Ability to manage multiple projects and priorities under pressure.
      • Familiarity with ITSM tools (e.g., Action1, Salesforce, etc.).


      PREFERRED CERTIFICATIONS:

      • CISSP (Certified Information Systems Security Professional)
      • CISM (Certified Information Security Manager)
      • AWS/Azure Solutions Architect
      • ITIL Certification
      • CompTIA Security+


      CONFIDENTIAL INFORMATION:

      All information (written, verbal, electronic, etc.) encountered while working at the company is considered confidential. Employees must comply with corporate policies, guidelines, and applicable laws regarding data protection.


      WORKING CONDITIONS:

      This position is based in a professional office environment and involves routine use of standard office equipment. This is a full-time position with benefits.

      DISCLAIMER:

      This job description is not a contract of employment and does not include all responsibilities. Trean Corporation reserves the right to modify this description as needed. Employment is at will.


  • About the company

      Welcome to Trean Corporation DECADES OF EXPERIENCE & CUSTOM SOLUTIONS Trean Corporation (pronounced “Trē – on”) is uniquely integrated to provide insurance management services, insurance and reinsurance consulting, and underwriting and administr...