The Information Services Division at the City of Eugene is recruiting for an IT Security Support Specialist

This position supports the IT security team in a variety of functions. Embedded with the Service Desk the role performs tasks and works on projects including taking ownership of security tickets for the Service Desk and follows up with users on security and other related issues. This position reports directly to the IT Security Analyst.

The ideal candidate possesses strong foundational technical and basic security knowledge, along with a passion for continued learning. As part of the team, you’ll provide excellent customer service while maintaining a positive, empathetic, and polite manner. If you’re enthusiastic about cybersecurity, remain calm under pressure and enjoy helping others, we encourage you to apply!

Application Deadline : July 21, 2024 at 11:59pm PT
Online Applications Only

Salary Range: $36.32 - $45.27 Hourly / $75,545.60 - $94,161.60 Annually

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA) . You can learn more about our process at our How to Apply page.

Department/Division: Central Services / Information Services Division

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM with flexibility per business need.

Work Location: Eugene City Hall, 500 East 4th Avenue

Must reside in the state of Oregon and be able to report onsite in Eugene, OR for work as needed.

Living & Working in Eugene: For more information on living in Eugene, how the City of Eugene operates, and more, visit this page.

Benefits: The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab above, or visit this summary page as well as this benefits package page .

PC Technician 2 – This is the fully skilled journey level in the PC Technician classification. Employees in this classification have the full set of technical knowledge and skills to work independently in the assigned area(s) and receive only occasional instruction or assistance as new or unusual situations arise. Rotating lead worker duties will be assigned at the PC Technician 2 level.

As this posting has an IT security focus, the following specific tasks and areas of responsibility include:

Advise users with a security risk on appropriate course of action and pick up submitted tickets that are security related.
Escalate the security incident to the appropriate individuals with the necessary skills to manage/oversee.
Troubleshooting issues to help identify root causes accurately.
Pick up compromised endpoints or other hardware related to security issues
Support the IT Security Analyst with the following tasks:
Verify elevated privileges annually for training.
Support the Payment Card Industry (PCI) annual audit. Work with department staff to follow PCI guidelines to meet best practices.
Research, verify policies, and support Criminal Justice Information Systems (CJIS) audit change findings and new standards.
- Update the Incident Response Plan as directed.
- Assist with completion of Nationwide Cybersecurity Review (NCSR) self-assessment, security insurance, State of Oregon Capability Assessment and other related tasks as assigned.
- Monitor alerts.
- Assist with software reviews.
Performs related and other duties as assigned.
May perform other general duties within the PC Network Technician 2 classification.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: PC Network Technician 2

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

MINIMUM QUALIFICATIONS*:

*C ombinations of experience and education which meet the minimum qualifications will be considered.

Experience:

Five years’ progressive and recent experience in maintenance, computer service calls, and daily hands-on repair of computers and peripheral equipment.
Virtual private network and wireless experience is required.
One year in a lead role is preferred.
Depending on position, two years of computer related purchasing experience is preferred.

Education/Training:

A two year technical degree from an accredited school or college in a computer systems field.

Must Pass a Criminal Background Check

The ideal candidate will have the following Knowledge, Skills, Abilities:

Knowledge of:

Personal computer hardware, software and peripheral equipment; such as central processing units, servers, monitors, cables, network systems, printers, and modems;
Testing analysis techniques;
Current technology related to City wide applications, networks and telecommunications and the equipment and software required to maximize system use;
Training techniques to explain complex and technical concepts and procedures to non-technical users.
Various application programs.
Virtual private network (VPN), Local area and wide area networks (LAN/WAN) and wireless systems;

Skills In:

Installing, configuring, and upgrading computer operating systems, software and applications;
Instructing users on new and existing computer applications and hardware;
Troubleshooting, analyzing, and solving complex technical issues;
Using various power and manual tools and equipment standard in computer equipment repair;
Coordinating and executing multiple tasks and/or projects to meet deadlines and addresses potential work delays and problems in a professional and timely manner.
Providing courteous customer service and effectively working with co-workers, employees, contractors, and design professional representing various diverse backgrounds.
Effectively communicating both orally and in writing to convey information and to receive work assignments.
Adapting to a fast paced and changing environment.
Adapting to the City’s culture, priorities, and ability to adjust to the differing organizational structures, leadership and work styles.
Proficiently using computers and related software applications, online tracking systems, Internet research tools, reporting applications and various databases.
Coaching and motivating co-workers and staff on communicating effectively, adhering to safety standards, providing excellent customer service, and producing quality results.

What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Eligibility List: This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.

Diversity, Equity, and Inclusion: The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

IT Security Support Specialist

This job is now closed

Job Description

About the company

Other job opportunities