Employer Industry: Technology Solutions

Why consider this job opportunity:
- Salary up to $24.00/hr
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work in a dynamic IT environment where continuous learning is encouraged
- Flexibility to work various shifts in a 24/7 Service Center
- Engaging role with a focus on customer service and problem resolution

What to Expect (Job Responsibilities):
- Provide quality telephone support for IT hardware and software-related issues, ensuring high customer satisfaction
- Assist teammates with diagnostic support and troubleshooting across various IT requests
- Observe and document problem trends to improve response times and solutions
- Initiate and follow up on ServiceNow tickets for teammate issues and concerns
- Escalate complex problems to the appropriate support tier for timely resolution

What is Required (Qualifications):
- High school diploma or GED
- 1-2+ years of work experience in a related field
- Advanced technical knowledge of computers, networks, and applications
- Ability to gather data and document troubleshooting steps for escalation
- Positive attitude and eagerness to learn, demonstrating commitment to customer service

How to Stand Out (Preferred Qualifications):
- Proficient in ServiceNow
- Previous IT help desk, service center, or technical support work experience
- Demonstrated ability to provide insights and suggestions for process improvements

#TechnologySolutions #CustomerService #ITSupport #CareerOpportunity #ContinuousLearning

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