Employer Industry: Technology Solutions

Why consider this job opportunity:
- Competitive pay ranging from $25 to $28 per hour
- Comprehensive medical benefits and a retirement plan
- Opportunity for career advancement and growth within the organization
- Remote work flexibility
- Focus on obsessive customer service and teamwork

What to Expect (Job Responsibilities):
- Provide remote user support services utilizing TeamViewer and the Ivanti ticketing system
- Perform basic to intermediate-level troubleshooting, including password resets and hardware issues
- Log, route, categorize, and escalate Incidents/Service Requests as necessary
- Ensure effective communication regarding the status and resolution of incidents
- Collaborate with team members and vendor support to resolve technical issues

What is Required (Qualifications):
- Minimum of 3 years of helpdesk experience in troubleshooting
- Technical knowledge of Windows desktop and laptop hardware in a business environment
- At least 1 year of Active Directory support experience
- CompTIA A+ certification required
- Strong problem-solving and effective communication skills

How to Stand Out (Preferred Qualifications):
- Microsoft certifications
- 1+ year experience with Ivanti EPM
- 1+ year of Exchange and/or Office 365 support experience

#TechnologySolutions #RemoteWork #HelpdeskSupport #CustomerService #CareerOpportunity

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."