Position Type:
Leading District Professional/ Technology

Date Posted:
7/15/2024

Location:
INFORMATION TECHNOLOGY

Closing Date:
07/29/2024

Executes the physical deployment of computers, laptops, tablets, and other devices to end-users.

Organizes and coordinates the logistical aspects of device deployment, including scheduling, transportation, and inventory management.

Provides on-site support during device deployments, addressing any technical issues, assisting with setup, and ensuring a smooth user experience.

Collaborates with stakeholders to coordinate deployment schedules.

Collaborates with asset management team to maintain accurate documentation of deployed devices, configurations, and any issues encountered during the deployment process.

Conducts post-deployment checks to ensure that devices are functioning correctly and meet the established standards.

Communicates effectively with end-users before, during, and after deployment, providing clear instructions and support.

Generates and provides reports on the status and success of device deployments, including any feedback or issues reported by end-users.

Ensures a seamless end-user experience, communicating and documenting IT orientation and training opportunities, cybersecurity awareness, and IT resources and tools for tech-related questions.

Ensures the student and staff on/off boarding process workflow is separate.

Acts as a liaison for all assets between IT Warehouse and District locations.

Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.

Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.

Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.

None.

All Fort Worth ISD employees must maintain a commitment to the District’s mission, vision, and strategic goals.

Exhibits high professionalism, standards of conduct, and work ethic.

Demonstrates high quality customer service; builds rapport/relationship with the consumer.

Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and performs as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

Performs all job-related duties as assigned and in accordance with Board rules, policies, and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

Knowledge of various hardware, software, and networking technologies to guide the resolution of technical issues.

Skill in active listening; giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.

Skill in communication of technical jargon to common language for all stakeholders.

Skill in interpersonal relations using tact, patience, and courtesy with technical and non-technical employees and management staff.

Ability to effectively deploy and set up a variety of computer devices and peripherals.

Ability to communicate with end-users to provide instructions, answer questions, and address concerns during the device deployment process.

Ability to deploy with a customer service mindset, ensuring a positive and supportive experience for end-users.

Ability to create and maintain organized deployment processes, including scheduling, inventory management, and documentation.

Ability to manage time during deployment activities to meet schedules and minimize disruption to end-users.

Ability to use software to access databases, email, create spreadsheets, and do word processing.

Ability to organize and coordinate work.

Ability to communicate effectively, in both oral and written forms.

Ability to self-evaluate regarding performance and professional growth.

Ability to establish and maintain cooperative working relationships with others contacted during work.

Travels to school district buildings and professional meetings as required.

Tools/Equipment Used: Standard office equipment, including computer and peripherals.

Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.

Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.

Lifting: Constantly exerts 10 to 20 pounds of force to move objects; frequently exerts 25 to 50 pounds of force; occasionally exerts 50 to 100 pounds of force.

Environment: Works in an office setting; occasionally requires irregular and/or prolonged hours.

Attendance: Regular and punctual attendance at the worksite is required for this position.

Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

Education: Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required.

Certification/Lic ense: None.

Experience: 3 years’ experience customer support or IT roles required.

IT Specialist I – Device Deployment


Reports to: IT Manager II – Asset Management
PC#: 21247-3, 21245-3
Pay Grade: 501
Duty Days: 239
Salary: $45,219 - $54,492
FLSA Status: Non- Exempt


Position Purpose
Deploys tablets, laptops, and other technology devices to students and staff efficiently and effectively to support educational initiatives. Collaborates with stakeholders to ensure timely and organized distribution. Assists with deployment logistics and provides support during the rollout of technology resources. Contributes to creating a technologically empowered learning environment by ensuring that devices are deployed seamlessly, allowing students and staff to leverage technology for educational success.

ESSENTIAL JOB FUNCTIONS

• Executes the physical deployment of computers, laptops, tablets, and other devices to end-users.
• Organizes and coordinates the logistical aspects of device deployment, including scheduling, transportation, and inventory management.
• Provides on-site support during device deployments, addressing any technical issues, assisting with setup, and ensuring a smooth user experience.
• Collaborates with stakeholders to coordinate deployment schedules.
• Collaborates with asset management team to maintain accurate documentation of deployed devices, configurations, and any issues encountered during the deployment process.
• Conducts post-deployment checks to ensure that devices are functioning correctly and meet the established standards.
• Communicates effectively with end-users before, during, and after deployment, providing clear instructions and support.
• Generates and provides reports on the status and success of device deployments, including any feedback or issues reported by end-users.
• Ensures a seamless end-user experience, communicating and documenting IT orientation and training opportunities, cybersecurity awareness, and IT resources and tools for tech-related questions.
• Ensures the student and staff on/off boarding process workflow is separate.
• Acts as a liaison for all assets between IT Warehouse and District locations.

Safety

• Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.
• Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
• Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.

Supervisory Responsibilities

• None.

Personal Work Relationships

• All Fort Worth ISD employees must maintain a commitment to the District’s mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct, and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and performs as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

Other Duties as Assigned

• Performs all job-related duties as assigned and in accordance with Board rules, policies, and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

Knowledge, Skills & Abilities

• Knowledge of various hardware, software, and networking technologies to guide the resolution of technical issues.
• Skill in active listening; giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in communication of technical jargon to common language for all stakeholders.
• Skill in interpersonal relations using tact, patience, and courtesy with technical and non-technical employees and management staff.
• Ability to effectively deploy and set up a variety of computer devices and peripherals.
• Ability to communicate with end-users to provide instructions, answer questions, and address concerns during the device deployment process.
• Ability to deploy with a customer service mindset, ensuring a positive and supportive experience for end-users.
• Ability to create and maintain organized deployment processes, including scheduling, inventory management, and documentation.
• Ability to manage time during deployment activities to meet schedules and minimize disruption to end-users.
• Ability to use software to access databases, email, create spreadsheets, and do word processing.
• Ability to organize and coordinate work.
• Ability to communicate effectively, in both oral and written forms.
• Ability to self-evaluate regarding performance and professional growth.
• Ability to establish and maintain cooperative working relationships with others contacted during work.

Travel Requirements

• Travels to school district buildings and professional meetings as required.

Physical & Mental Demands, Work Hazards

• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Constantly exerts 10 to 20 pounds of force to move objects; frequently exerts 25 to 50 pounds of force; occasionally exerts 50 to 100 pounds of force.
• Environment: Works in an office setting; occasionally requires irregular and/or prolonged hours.
• Attendance: Regular and punctual attendance at the worksite is required for this position.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

Minimum Required Qualifications

• Education: Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required.
• Certification/Lic ense: None.
• Experience: 3 years’ experience customer support or IT roles required.

This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.