Job Summary:

We are seeking an IT Support to manage our company's IT operations and projects. This role focuses on computer operations, repair, user support, helpdesk services, and data management.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services.

Key Responsibilities:

• Provides technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi- platform, complex computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
• Sets up and configures desktop computers, peripherals and accounts assigning security level;
• Installs software and installs and repairs hardware and peripherals.
• Tests programs and other applications.
• Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.
• Serves as technical resource to unit.
• Maintains, updates or creates systems, databases, and web pages using front-end user enhanced web tools within prescribed guidelines.
• Administers user accounts. Develops and tests user documentation.
• Designs and produces moderately complex reports.
• Researches and recommends system equipment upgrades and manages equipment inventory.
• Sets up and submits production jobs and edits and debugs computer output.
• Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems and escalates corrective procedures to other technical resources as appropriate.
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
• Works with hardware vendors to resolve equipment failures/problems.
• May perform routine security checks on the system.
• Assists with complex technical projects.
• Contributes to unit goals by accomplishing related duties as required.

Why we think this job is great:

• Full-time 100% Remote
• Training & Professional Development
• Supportive culture providing necessary resources to learn, lead, and deliver results.

Qualifications:

• A bachelor’s degree or any equivalent IT diploma
• 2-3 years of relevant experience
• Proven working experience or equivalent with data processing training, computer operations training
• Experience in a multi-operation system or production control environment preferred
• Knowledge of a variety of hardware, software, programming languages, and operation systems
• Basic knowledge of network protocols and some experience with computer applications and operating systems
• Experience with Linux
• Knowledge in Asset and Inventory Management/Procurement
• Strong analytical, diagnostic, and problem-solving skills
• Good communication and strong organizational skills including attention to detail and multitasking skills