Employer Industry: Health Care Information Systems

Why consider this job opportunity:
- Salary up to $44,370
- Generous benefits package including 24 days of paid vacation per year and paid sick leave
- Opportunity for career advancement within a supportive team environment
- Remote work eligibility within the state of Iowa
- Engage in a positive and productive work atmosphere focused on technology and communication

What to Expect (Job Responsibilities):
- Provide front-line customer support via phone for computer, application, and network issues
- Create work orders for each support call handled in a structured Help Desk setting
- Assist faculty, staff, and students with general computer inquiries through various communication channels
- Perform basic troubleshooting and escalate requests as necessary
- Document all requests and responses meticulously for clarity and future reference

What is Required (Qualifications):
- Bachelor's degree in Computer Science, MIS, IT-related field, or equivalent experience
- 6 months to 1 year of experience in a high-volume Help Desk or Customer Service environment
- Proficiency in troubleshooting Windows 10/11 and Microsoft Office 365 Suite
- Strong verbal and written communication skills
- Proven ability to work independently with a focus on customer service

How to Stand Out (Preferred Qualifications):
- Experience installing and troubleshooting local and network printers
- Familiarity with troubleshooting iOS and Android devices
- Exposure to applications running in a Citrix environment
- Basic knowledge of clinical application support and LAN/WAN networking
- Experience with troubleshooting MacOS problems

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