Join CEDA as an IT Support Specialist-AV!

Location: South Holland Weatherization, Training Center

Type: Full-Time, Non-Exempt

Salary: $22.00 - $24.00/hour

Are you a tech-savvy problem solver who thrives in a fast-paced, mission-driven environment? CEDA is seeking an IT Support Specialist – AV to support and maintain our agency’s computer systems, software, phones, and audiovisual/multimedia equipment.

This hands-on role is ideal for someone with experience in IT helpdesk support and AV production, who enjoys tackling complex technical challenges while supporting a diverse staff. You’ll be a key player in keeping our hybrid work environment running smoothly—whether it's managing a Zoom meeting, troubleshooting a laptop, or setting up video for a training session.

What You'll do:

• Serve as frontline support for all IT helpdesk requests; escalate as needed.
• Install, diagnose, repair, and maintain agency hardware/software, including AV and media systems.
• Manage and document helpdesk tickets using tracking software.
• Assist in Office 365 and Active Directory/Azure administration under supervision.
• Operate and support AV equipment including video cameras, audio mixers, graphics generators, and editing tools.
• Capture, edit, and manage digital media using asset management software.

• Conduct regular AV software and firmware updates.

• Support internal and external AV events, including training sessions, webinars, and conferences.

• Other duties as assigned.

Why Join Us?

• Benefits: Medical, dental, vision, life insurance, 401K, generous PTO, and more!
• Professional Growth: Contribute to meaningful initiatives in a collaborative, mission-driven environment.
• Make an Impact: Your work directly supports the community through critical programs.
  

What We’re Looking For:

• Required: Associate degree in MIS, Computer Science, or a related field and 2 years of IT Helpdesk experience/AV support.
• Valid driver's license/car insurance as this position requires 30-50% of travel.
• Strong understanding of AV technologies and IT systems (hardware, networking, and support tools).

• Proficiency with Microsoft Windows/Mac environments, Office 365, Active Directory, TCP/IP, Zoom, Teams, and SharePoint.

• Familiarity with digital media production software (graphics, encoding, editing).

• Ability to multitask across various systems and user needs while delivering excellent customer service.

• Strong communication skills—able to explain technical issues to both tech and non-tech users.

• Organized, self-motivated, and able to handle confidential information professionally.

• Ensuring that AV hardware and software is prepared to meet the needs of the organization
• Offering plans and advice for live audio and video events, including broadcasts, conferences, webinars, training events, etc.
• Operating the master controls of AV systems during events as needed
• Conduct regular updates and upgrades to software and firmware on AV-designated equipment

Ready to Make a Difference?

Apply now to be part of a team committed to fighting poverty and making a lasting impact in Chicagoland. Please see job description for further details.

CEDA strongly encourages people of color, LGBTQ+ community, veterans and active-duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. CEDA is an equal opportunity employer and welcomes everyone to our team. If you need a reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to select which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs). CEDA is a drug free workplace.

AAP/EEO Statement
CEDA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CEDA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

CEDA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CEDA’s employees to perform their job duties may result in discipline up to and including discharge.

ADA Statement

The physical demands, work environment factors, and mental functions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable ind ividual s with disabilities to perform essential functions.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.